Data Center Support Technician

Join our dynamic team as a Data Center Support Technician and play a critical role in ensuring the uptime and efficiency of our state-of-the-art infrastructure. In this fast-paced environment, you'll maintain top-tier equipment, solve complex challenges, and support vital services. If you're detail-oriented, tech-savvy, and ready for career growth in a rapidly evolving industry, we want you on board. Be a part of powering the digital world with us!

Duties:

• Provide exceptional customer support to both local and international colocation clients, handling requests via a web-based ticketing system for services like access requests, equipment troubleshooting, and order processing.
• Perform regular facility walkthroughs, inspecting critical electrical and mechanical equipment, and logging readings to ensure proper operation and facility conditions.
• Support customer deployments and facility expansions, including executing sales orders, preparing new customer environments, and assisting with rack & stack tasks.
• Assist with physical security monitoring, managing access control, and handling client deliveries, including receiving, storing, and shipping packages.
• Maintain detailed records of all facility activities, including incident logs, inventory management, and maintenance events, while ensuring professional, ethical interactions with customers, contractors, and colleagues.

Requirements :

• High School Diploma required; 2 years of experience in data centers or a related technical field. Industry certifications or an associate degree in a technical area are preferred.
• Basic understanding of data center cooling and power systems is a plus.
• 2 years of experience in customer service, with strong interpersonal skills and the ability to effectively communicate with clients and team members.
• Strong troubleshooting, organizational, and multitasking abilities, with the capacity to manage multiple tasks and meet deadlines.
• Skilled in Microsoft Office Suite and Adobe Suite, with a commitment to maintaining a safety-first approach in all tasks and the ability to work independently or as part of a team.
• Shift:Monday-Friday 8:00 AM-4:00 PM; rotating on-call schedule every 3-4 weeks

Salary:

$52,000-$54,000

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