Supply Chain Associate

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital


Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Work Location: Duke Regional Hospital, 3643 N. Roxboro St., Durham, NC 27704

Work Schedule: 2:00 PM - 10:30 PM, Monday - Friday

Occupational Summary

Perform duties in computerized order entry, distribution of all supplies, linen, equipment, shipping and receiving of hospital merchandise. Able to maintain good inventory management processes; meeting supply needs with prompt delivery, assuring accuracy of issues and insures the good working order and availability of equipment.

Work Performed

Level 1

Have responsibilities in at least one of the following areas in order to ensure optimal inventory management for in-scope facilities.

In accordance with established policies and procedures, Level 1 staff are required to:

• Distribute and restock supplies and/or linen to end users in accordance with established policies and procedures.
• Use appropriate Supply Chain technologies (Pyxis and SAP) to document movement of supplies.
• Perform cycle count on a regular basis to ensure accuracy of stock levels in all areas.
• Check expiration dates on supplies on a regular basis and document and discard expired products.
• Accept and sign for deliveries from distributors as necessary.
• Inspect shipments, enter Goods Receipts into SAP, and file packing slips.
• Report identified shipment discrepancies to SC onsite management.
• Prepare and ship out Vendor Returns and rotate stock in all areas.
• Move and stock supplies to appropriate shelving locations once receiving is complete.
• Transport shipments from loading dock to stockroom and deliver packages to appropriate purchasers.
• Deliver non-supply items when specified (e.g., medical gas, linen) in a timely manner.
• Participate and perform mid-year and year-end inventory counts.
• Ensure all STAT orders are completed according to specified service level agreement.
• Demonstrate excellent customer service when interacting with end customers to address linen and/or supply questions.
• Ensure all Supply Chain work areas are clean and organized, including all other supply storage areas throughout the facility.
• Proactively provide recommendations on operational efficiency improvements to Supply Chain management.

Level 2

In addition to the responsibilities of Level 1 listed above, the Level 2 is expected to perform the following responsibilities at least 50% of their time on a multitude of functions below.

In accordance with established policies and procedures, Level 2 staff are required to:

• Act as a mentor/preceptor to all Level 1 Supply Chain Associates; act as back-up Team Lead if necessary.
• Demonstrate excellent customer service in all areas when interacting with our customers, including the nursing floors and OR environment (physicians, surgery techs/nurses, Cath Lab techs/nurses, or other specialty area techs/nurses) to address supply-related questions as necessary.
• Deliver, manage and coordinate supplies/other products to off-site clinics and/or facilities as needed.
• Manage inventory; assist in preparations and perform annual inventory.
• Oversee consignment inventory and processes.
• May oversee inventory management of procedural areas.
• Proactively collaborate with other Supply Chain stakeholders to adjust par levels and address slow moving items based on supply usage.
• Troubleshoot supply shortage issues and articulate known impact.
• Effective use of the ERP system to pull reports, find products, use handheld technologies for delivery and PAR replenishment, and run reports in SAP to close out daily transactions.
• SME (Subject Matter Expert) for the TIMS module, including receiving and documenting.
• Able to pull EPIC reports and use as a tool and/or pull reports from Pyxis and analyze data to provide appropriate recommendations.
• Participate in PERT, OR EDIT, and VAT discussions as needed (as assigned).
• Vendor Management - access and utilize Vendormate (as assigned).
• Work with customers to help reconcile invoices as needed.
• Able to work and complete all assigned tasks with minimal supervision from Team Lead and Manager.

Level 1 & 2

• General ability and willingness to perform additional job functions (within reason) that are necessary to ensure safe patient care practices as directed by Supply Chain management.
• Required to be cross-trained and perform, when needed, in other Supply Chain related responsibilities.
• Working at Duke University Health System requires the ability to work cooperatively and communicate well with others to achieve organizational and team goals, work in a professional manner in responding to customers' needs, and work in a computerized environment.

Knowledge, Skills and Abilities

Level 1

• Must have the ability to exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
• In this particular job, the exertional requirements to push/pull unloaded and loaded supply carts require up to 100 pounds of exertional force daily.
• Reaching, lifting, stooping and bending are frequent in daily duties.
• Ability to strive to improve processes to enhance services.
• Work cooperatively with others to achieve organizational and team goals.
• Ability to contribute in creating new ideas and problem solving.
• Possess a sense of urgency and a proactive customer service philosophy.

Level 2

In addition to the above:

• Experience using an ERP system.
• Competency in inventory management.

Level Characteristics

Level 1

• Must have the ability to exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
• In this particular job, the exertional requirements to push/pull unloaded and loaded supply carts require up to 100 pounds of exertional force daily.
• Reaching, lifting, stooping and bending are frequent in daily duties.
• Ability to strive to improve processes to enhance services.
• Work cooperatively with others to achieve organizational and team goals.
• Ability to contribute in creating new ideas and problem solving.
• Possess a sense of urgency and a proactive customer service philosophy.

Level 2

In addition to the above:

• Experience using an ERP system.
• Competency in inventory management.

Minimum Qualifications

Education

• HS Diploma/G.E.D. required.
• Some college level coursework preferred, but not required.

Experience

Level 1

At least 1 year of work experience, including experience in one of the following areas:

• Distribution
• Warehousing
• Shipping
• Receiving
• Logistics
• Material Handling
• Customer Service
• Inventory Control
• Other comparable service line

Strongly prefer experience in a fast-paced, customer service environment.

Level 2

2 years of work experience, to include experience in at least one of the following disciplines:

• Distribution
• Warehousing
• Shipping
• Receiving
• Logistics
• Material Handling
• Customer Service
• Inventory Control
• Other comparable service line

Degrees, Licensures, Certifications

• Valid Driver's License may be required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.



Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.