Infrastructure Engineer

Job Title: Infrastructure Engineer
Job Type: Contract to Hire
Job Location: Washington, DC (Onsite)

Job Description:

The selected candidate will typically report to the Service Delivery Lead responsible for Network & Telecom and work closely with other team members providing IT support to field/remote office. The main responsibilities will include but are not limited to the following:

• Participates in the development and implementation of the network infrastructure in field offices, including physical and logical design of network and telecom infrastructure, analyzing existing network platforms and systems, and recommending solutions.
• Provides technical input in the design, installation, maintenance, and support of network infrastructure including remote office LAN/WAN, AV/IT infrastructure, and network connectivity to cloud environments (i.e. AWS, Azure, and OCI, etc.), Telephony infrastructure, etc.
• Provides technical input and project leadership in the planning and managing field office network and AV/IT projects when opening new offices, upscaling, renovating, and relocations offices.
• Participates in the design and support of new network and AV/IT systems in Field offices.
• Ensures effective coordination with other IT support teams - IT systems engineers, IT security, as well as MSP support staff to ensure successful implementation of the new/upgraded network systems.
• Work closely with other stakeholders involved in remote office projects - CSF/GRE, Area department, Security, etc.
• Contribute to drafting of technical and business specifications and requirements for network equipment in accordance with technology trends, security, and industry standards.

Minimum Qualifications

• Bachelor's degree in computer science or related Information Systems disciplines
• 10 years practical experience in corporate IT operations environment covering design, implementation and support of network systems preferred.
• 5 years hands-on experience working in field office IT support - installing, configuring, and troubleshooting networking technologies specifically Cisco Meraki SD-WAN platform.
• Solid grasp of all aspects of LAN and WAN operation, routing, topology, network protocols, active network, and point-to-point components, including, but not limited to: TCP/IP, VPN, routers, gateways, switches, firewalls, Ethernet Standards, MPLS, VXLAN, SD-WAN, Cloud delivered firewalls, etc.
• Network Programmability skills with Meraki APIs(using python or any language) and ability to automate regular network tasks.
• Ability to develop network topology, wire diagram, and document detailed lab test plans and reports.

Skills and Experience

• Experience implementing and supporting Cisco Meraki routers, switches, WAPs and dashboard, etc.
• Hands on experience in designing and supporting Polycom video conference platforms equipment, and Microsoft Teams rooms systems.
• Experience using Meraki API's, Thousand eyes, Meraki Cameras, Sensors, etc.
• Preferred experience in Network Security, access control systems, CCTV, and PABX systems.
• Knowledge of APC UPS technologies, Client printers, and Windows OS.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies to communicate technical information and non-technical personnel.
• Experience of SIP, VoIP, H.323, and other similar network technology protocols from a hardware and network standpoint.
• Ability to speak any two languages a plus - English, French.

Major Duties and Responsibilities

• Manages network projects from initial design, engineering, final installation, and system commissioning.
• Provides technical input on the design and project leadership on new or upgraded field office network projects.
• Performs administration and deployment of network infrastructure.
• Performs routine maintenance and conducts regular operational tests on the status of the network systems and services.
• Creates and update documentation for network systems, including detailed architectural designs.
• Coordinates submission and processing of requisitions for network equipment supplies and spares, ensuring minimum spares levels, receiving, and inspecting network equipment and coordinating RMAs for defective equipment and replacement products.
• Performs maintenance and upgrades of network hardware and operating systems while ensuring compliance with vendor support agreements for the network infrastructure.
• Maintains network platform security standards to avoid technical obsolescence and maintain up-to-date inventory of all applicable hardware & software.
• Participate in proactive service management and incident response to minimize and mitigate operational impact.
• Participate in root cause analysis and corrective actions to resolve operational issues on the network infrastructure and hardware platforms.
• Troubleshoots routing and switching in a multi-site environment, as well as network connectivity with cloud environments such as AWS, Azure, OCI, and remote Disaster Recovery environments

Must Have Skills:

• CCNA certificate or related certificate along with bachelor's in computer science,
• SD-WAN, Meraki (Certification), Azure

About Us:
InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.