Shift Coordinator - (Multiple Openings)

Shift Coordinator (Onsite)

Clifton Place serves adult men who are transitioning from incarceration and are under community supervision. Many residents have experienced long-term system involvement, trauma, substance use, housing instability, and disrupted access to healthcare and employment. The Clifton Place Shift Coordinator is actively engaged in the facility and building relationships with the residents who are stabilizing their lives, meeting court-ordered conditions, and building the skills, connections, and confidence needed to live safely and independently in the community. This work requires consistency, boundaries, empathy, and a strong belief in people's capacity for change.

The Clifton Place Shift Coordinator holds responsibilities in three key areas: overseeing residents within the facility; managing residents outside the facility; and administrative and program-related tasks. The shifts are typically 8-hours, including evening or overnight schedules, with on-call duties and flexibility to cover open shifts when required.

The Shift Coordinator is a direct care role and the primary point of daily engagement with residents at Clifton Place. Shift Coordinators create safety, stability, and connection through consistent presence, relationship-building, supervision, and skill modeling. This role involves high levels of resident interaction, relationship building, milieu management, de-escalation, and daily living assistance, while supporting case management goals and maintaining accurate documentation.

Shift Coordinators do not provide clinical services and do not carry caseloads but play a vital role in supporting adult men who are transitioning from incarceration through day-to-day interactions.

This position does not have direct reports.

Duties and responsibilities include the following. Other duties may be assigned.

Supervision of Residents in the Facility:

• Conduct hourly facility rounds to ensure the presence of all unsigned residents.
• Monitor resident activities and uphold facility standards.
• Establish communication with clients' professional contacts, including Correctional professionals, Mental Health, Chemical Health, and Medical, both initially and ongoing.
• Maintain accurate and timely case notes in the Power 180 database for each resident and complete other programmatic forms.
• Manage and provide direct services to clients, ensuring compliance with court-ordered conditions of release and lawful behavior.
• Facilitate warrants and violation reports promptly.
• Stay informed about the Department of Correction system, relevant laws, regulations, and policies.
• Monitor and maintain public and facility safety within job assignments, including safety and security monitoring if assigned.
• Demonstrate flexibility to work varying shifts, including evenings, holidays, weekends, and overnights, based on client and agency needs.

Supervision of Residents Away from the Facility:

• Approve Sign-out cards & Daily Planners, clarifying resident plans and authorizing departures.
• Conduct hourly resident status checks in the community, maintaining a Resident Check list and logging residents' current locations after reviewing phone logs and sign-out sheets.
• Document all resident call-ins into the Power 180 database.
• Facilitate warrants and violation reports promptly.

Administrative and Program Duties:

• Generate Incident Reports for violations of sign-out, check-in, or accountability policies.
• Coordinate program activities during shifts, such as meals and groups.
• Enforce program rules and policies, documenting incidents as necessary.
• Inspect rooms for cleanliness and orderliness.
• Conduct random UAs or BAs as requested by Case Managers or as needed, complete UA processes accurately for submission to the lab.
• Handle the completion of intakes.
• Prepare, cook, and distribute meals for residents as assigned.

Resident Engagement, Milieu Management, and Relationship-Building:

• Maintain active, consistent engagement with residents throughout the shift to support safety, connection, and positive peer interactions.
• Create a calm, predictable, and supportive milieu through presence, modeling, and respectful communication.
• Build trusting, professional relationships with residents through listening, encouragement, and mentorship.
• Model healthy boundaries, communication, conflict resolution, and coping strategies.
• Participate in recreational, educational, and group activities with residents as appropriate.
• Actively participates in milieu management with treatment team collaboration.
• Interact with residents whenever possible.

Safety and De-Escalation:

• Maintain high situational awareness and intervene early to de-escalate conflict or distress using trauma-responsive approaches.
• Conduct required safety checks, room checks, and bed checks, including overnight visual observations.
• Respond to crises, emergencies, or safety concerns in accordance with training and program policy.
• Ensure resident safety during daily routines, transitions, and activities.
• Shift Coordinator shifts are awake at all times.

Daily Living Support and Structure:

• Support residents with daily routines such as meals, chores, hygiene, schedules, and transitions.
• Assist with meal preparation and promote healthy eating habits.
• Support residents in understanding and following house expectations in a clear, consistent, and respectful manner.
• Provide orientation to new residents, including checking in personal property and completing luggage searches per policy.
• Transport residents as needed for appointments, intakes, or other approved activities.

Medication Assistance and Health Support:

• Assist with medication administration in accordance with training, program policy, and licensing requirements.
• Accurately complete required Medication Administration Records (MARs).
• Observe residents for medication effects or concerns and report issues to on-call leadership as required.
• Support residents access to medical, mental health, or chemical health services as directed.

Documentation and Communication:

• Complete timely, accurate, and factual documentation in Power180 and other required systems.
• Document resident interactions, observations, incidents, safety checks, and shift notes.
• Communicate relevant information to teammates during shift changes to ensure continuity of care.
• Share observations with Case Managers and supervisors to support case planning and follow-up.

Teamwork, Training, and Professional Practice:

• Work collaboratively with other Shift Coordinators, Case Managers, and program staff.
• Attend staff meetings, shift change reports, and complete required trainings.
• Follow all agency policies, licensing requirements (MN Rules 2920), and safety procedures.
• Maintain professional boundaries, confidentiality, and ethical practice.

Perform other duties as assigned.

Other duties as assigned.

Qualifications:

• Knowledge of working in a correctional setting.
• 21 years of age.
• Valid Minnesota driver's license and automobile insurance required.
• Ability to pass a criminal background study.
• Experience working with justice-system reentry preferred.
• Must be able to lift, reach, bend, stoop, kneel, and use flights of stairs.
• Must be able to walk regularly and frequently, including ascending and descending flights of stairs, to conduct safety checks.
• Lifting and physical requirements as required for kitchen and meal preparation duties; and as required to perform the essential functions of this position.

Essential Competencies:

1. Ability to build rapport with residents while maintaining boundaries.
2. De-escalation, crisis response, and conflict-resolution skills.
3. Ability to prioritize and multitask in a fast-paced environment.
4. Strong observational and communication skills.
5. Basic food preparation skills.
6. Basic computer skills and ability to complete electronic documentation.
7. Familiarity of community resources related to housing, employment, mental health, chemical health, and justice-system reentry.
8. Ability to build professional, respectful relationships with residents and external partners.
9. Clear verbal, non-verbal, and written communication skills.
10. Strong time management and organizational skills.
11. Ability to remain calm, thoughtful, and effective in high-stress or crisis situations; ability to work under stress and use discretion in making decisions.
12. Ability to assess social, emotional, mental health, and practical needs while maintaining professional boundaries.
13. Knowledge of community resources and other programs available to residents such as chemical dependency programs, mental health treatment, education programs, individual counseling, cognitive skills groups, and culturally specific services available in the community.