Pharmacy Coordinator

Infusion Pharmacy TechnicianAs an infusion pharmacy technician, you ensure patient safety by accurately preparing patient medications. Your efficiency in managing inventory and processing prescriptions allows pharmacists to focus on patient care. By providing excellent customer service and medication guidance, you enhance patient satisfaction and adherence to treatment plans.Key Position Details:1.0 FTE (80 hours per two-week pay period)8-hour day shifts (8:30am-5:00pm)On-call rotation (approx. every 5th weekend and rotating holidays)Principle Responsibilities:Coordinates referrals on behalf of the patient Receives calls from internal and external customers, and provides resources to guide patients to appropriate resources (e.g. provider referrals, non-provider referrals, home services, community resources).Establishes strong relationships with referral partners, including Hospital Physicians and Social Workers, Clinic Physicians and Care Coordinators.Provides initial consultation for home infusion and home care. Identifies service options by utilizing clinical expertise and guidelines, regulations, reimbursement issues and agency protocol.Informs patients and families of the scope and limitations of a service and payer source.Provides phone support to system hospitals on complex patients. Serves as a resource for Home Infusion Liaison, Social worker, and discharge planner on options for care after hospital discharge.Documents in Electronic Health Record (EHR) and communicate with patients, families, providers, and care team to maintain coordination of care.Transitions, coordinates, and supports patient through stages of care.Financial Vitality Assures referral meets applicable reimbursement criteria, and regulatory compliance is maintained.Meets and exceeds growth targets.Reports information to determine eligibility for admission.Serves as a resource for patients, providers, and staff on health plans, Allina networks, and third party and governmental payers related to Homecare, Hospice and Palliative Care.Informs patient of health plan eligibility outcome and advise patients on plan and program requirements.Communicates with patients, families, providers, and care team to maintain coordination of care.Proficient use of Electronic Health Record and other electronic tools for data gathering and communication to patients Documents in EHR according to department procedures and workflows.Utilizes standard epic tools and smartphrases.Provides relevant and timely updates to the care team according to department guidelines.Exceptional Customer Service Responds to internal and external customer calls and service inquiries in an informed and professional manner.Ensures all requests for service are processed accurately. Seeks opportunities for efficiencies and process improvements.Other duties as assigned.Required Qualifications:Must be 18 years of age with education and/or experience needed to meet required functional competencies0-2 years experience as a Pharmacy TechnicianPreferred Qualifications:High school diploma or GEDVocational or Technical Training from an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program2 to 5 years experience as a Pharmacy Technician with experience using data systems and/or direct patient care team support2 to 5 years experience in customer service, care coordination, working with insurance, health care or community based roleLicenses/Certifications:Registered Pharmacy Technician - MN Board of Pharmacy required upon hireCertified Pharmacy Technician - Pharmacy Technician Certification Board required within 180 Days (NHA or PTCB Pharmacy Technician Certification Board) orPharmacy Intern requiredPhysical Demands:Light Work:Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequentlyPay Range: $23.22 to $31.83 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.Benefit Summary:Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.Benefits include:Medical/DentalPTO/Time AwayRetirement Savings PlansLife InsuranceShort-term/Long-term DisabilityVoluntary Benefits (vision, legal, critical illness)Tuition Reimbursement or Continuing Medical Education as applicableStudent Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness ProgramAllina Health is a 501(c)(3) eligible employer*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.