Senior Application Support Specialist
$98k - $163kDovel Technologies, Inc
- # Senior Application Support SpecialistApplylocations: US - DC, Washingtontime type: Full timeposted on: Posted Todayjob requisition id: 40192**Job Family:**Business Systems Analysis**Travel Required:**Up to 10%**Clearance Required:**Ability to Obtain Public Trust**What You Will Do:*** Provide Tier III / advanced production support for complex enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures.* Serve as a subject matter expert (SME) for application support activities, leading troubleshooting and resolution of critical incidents and outages* Perform deep-dive root cause analysis and implement long-term fixes for recurring issues.* Monitor application performance, logs, and system metrics to ensure availability, scalability, and reliability.* Lead coordination across development, DevOps, infrastructure, and security teams to resolve complex cross-system issues.* Support and oversee application deployments, releases, patches, and environment stability activities.* Develop and maintain technical documentation, including operations manuals, runbooks, and knowledge base articles.* Support and mentor junior and mid-level team members, providing technical guidance and knowledge transfer.* Engage with stakeholders and users to communicate status, impacts, and resolutions effectively.* Identify and implement process improvements, automation opportunities, and best practices for application support.* Ensure adherence to service management processes (incident, problem, change management).* Continuously evaluate and adopt modern tools, monitoring solutions, and emerging technologies to enhance support capabilities.**What You Will Need:*** Eight (8) years of relevant application support experience.* Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or related field.* Master’s degree may substitute for additional years of experience as allowed under contract guidance.* Ability to work independently with minimal supervision in complex environments.* Strong analytical and advanced troubleshooting/problem-solving skills.* Excellent written, verbal, and interpersonal communication skills Proven ability to learn new technologies and adapt quickly Strong customer service orientation with leadership capability.* Strong experience supporting: .NET-based applications, Appian or similar BPM/low-code platforms & Microservices-based architectures.* Understanding of REST APIs and service integrations, Application performance monitoring and SQL and relational databases.* Experience with Cloud platforms (AWS and/or Azure), Service management tools (e.g., ServiceNow, Jira) and Production support in high-availability enterprise environments.* US Citizens and Green Card holders only.* No Visa Sponsorship available for this position.* Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.**What Would Be Nice To Have:*** Experience with DevOps practices and CI/CD pipelines.* Familiarity with containerization technologies (Docker, Kubernetes).* Knowledge of application performance tuning and reliability engineering concepts.* Experience leading production support teams or acting as escalation lead.* Exposure to automation tools and scripting for operational efficiency.* Experience in federal or highly regulated environments.The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Parental Leave* 401(k) Retirement Plan* Group Term Life and Travel Assistance* Voluntary Life and AD&D Insurance* Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts* Transit and Parking Commuter Benefits* Short-Term & Long-Term Disability* Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Care.com annual membership* Employee Assistance Program* Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)* Position may be eligible for a discretionary variable incentive bonus
- J-18808-Ljbffr Dovel Technologies, Inc
Vacancy posted 1 day ago
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