Field Service Engineer II- Greenville, NC

Abbott seeks a Field Service Engineer II for its Diagnostics Division to install, maintain, and troubleshoot diagnostic instruments across the Greenville, NC territory. This remote, field-based role requires ensuring customer satisfaction, regulatory compliance, and reliable instrument performance that supports patient care decisions.

Responsibilities

• Install, maintain, and repair diagnostic instruments to ensure optimal performance and compliance standards
• Diagnose technical problems, document resolutions, and close service calls within defined timelines
• Manage customer issues from resolution to escalation and build strong relationships
• Plan service visits, maintain inventory, and support on-call and training coverage as needed
• Meet service sales targets, cost of service metrics, and key performance indicators for assigned accounts

Requirements

• Bachelor's degree or equivalent relevant experience
• 2-5 years of engineering or laboratory technology experience
• Valid driver's license and ability to travel 25% within territory
• Strong troubleshooting skills with laboratory instrumentation
• Proficiency in computer applications and remote computing tools
• Effective communication and interpersonal skills

Compensation: $26.50–$53.00/hour