Shift Lead

Shift Lead

The Shift Lead supports the Restaurant General Manager and Store Assistant General Manager in their efforts to oversee all the restaurant operations. The Shift Lead assists in management activities including ensuring excellence in both product quality and customer service and overall supervision, during assigned shifts.

Competencies

Sound judgment and decision making
Ability to lead with respect and integrity
Detail-oriented and organized
Strong interpersonal and communication skills
Maintaining a high performance and accountable culture
Ability to motivate and empower a team to deliver the best
Self-driven and flexible
Microsoft Office Suite proficiency

Essential Job Functions

Support the Restaurant General Manager with the responsibility and management of all associates during assigned shifts
Ensures food, beverage and service quality meet or exceed standards
Monitoring all service equipment
Performing closing and/or opening duties
Train and motivate fellow associates
Anticipating customer needs and addressing customer concerns
Performing any or all of the following duties, as directed by the Restaurant General Manager: preparing/transporting deposits, assisting with labor scheduling and product projections and financials for the store with manager approval.
Ensures a safe working and customer experience environment
Ensuring compliance with all company policies.
Contributing to a positive team environment through attitude and example
Other duties, as needed.

Succession Planning

This position is designed to be a developmental role for those associates desiring a position as Store Assistant General Manager in the future. This position provides the Shift Lead with the opportunity to develop the skills needed for promotion.

General Conditions and Physical Demands

Lift, move or carry up to 75 pounds
Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.
Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking

Required Education and Experience

Must be at least 18 years of age
Has a minimum of six (6) months experience in a restaurant, hospitality or retail environment, preferably with "team lead" experience