Law Enforcement Records Clerk

Law Enforcement Records Clerk

The Law Enforcement Records Clerk is a first point of contact for citizens visiting the Hutto Police Department. The person in this position will coordinate front-desk activities, distribute correspondence, accept payment for permits and other products, and direct and redirect incoming calls. Assist the Administrative unit that includes, training, recruiting, property and evidence, fleet maintenance and purchasing and records. Must be able to maintain a high level of confidentiality and possess a valid Texas Class C driver license.

Essential Duties

• Provides excellent customer service to citizens and internal customers.
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Answers the telephone in a clear, concise, and professional manner and directs the call to the appropriate destination.
• Provides general assistance to include filing, mailing of letters and packages, sorting and retrieving records; inputting data using various computer equipment and software; photocopying; collating materials; maintaining office supplies; sorting and distributing incoming mail; assisting the training and recruiting unit, assisting the property and evidence unit; providing administrative support assistance in order to enable staff to effectively, efficiently and promptly perform their duties.
• Assists with special projects and other units and divisions as assigned.
• Process Permits applications
• Process open record requests and record retention.
• Process training requests, makes accommodation and travel arrangements.
• Responsible for maintaining accurate records of any financial transactions.
• Enters Law enforcement data into the system on a daily basis such as Child Protection Services, Adult Protection Services or the like cases, and accident reports.
• Process information and documents pertaining to the department in a confidential manner in accordance with department General Orders, Standard Operating Procedures and city policy.
• Perform job with special attention to positive customer service, safety, and proper office procedures so as to maintain compliance with department policy.
• Ensure compliance with city purchasing guidelines and city policy.
• Solicit quotes and competitive bids from vendors.
• Create purchasing requisitions.
• Track department purchases.
• Assist other administrative staff as needed or required.
• Perform other duties as assigned in support of departmental and City objectives.

Education, Experience, Licenses & Certifications

• High School Diploma or equivalent
• Minimum of three (3) years of customer service experience required
• Law enforcement operational knowledge preferred
• Must have experience with the Texas Open Records

Core Values

• Integrity
• Collaboration
• Consistency
• Servant leadership
• Mutual respect
• Forward-thinking

Work Environment

The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May operate a city vehicle.

Tools & Equipment Used

Computer; Calculator; Telephone; Fax, Copier, Printer, Scanner machines, and all law enforcement related office equipment and vehicles.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The City of Hutto is an Equal Opportunity Employer.

Benefits

At the City of Hutto we are committed to a comprehensive benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance. We offer free medical, dental, vision, life insurance, and short and long term disability for employees, and the ability to purchase plans for family members. The City of Hutto also provides:

• 2:1 Retirement contributions at 7% to Texas Municipal Retirement System (TMRS)
• 14-Paid Holidays
• Bilingual and Miscellaneous Certification Pay
• 3 Weeks Paid Vacation Per Year
• Education Reimbursement
• Paid Sick leave
• Hybrid Work Available
• Employee Assistance Program (EAP)
• Flex Time