Mortgage Collections Specialist

Job Description

Job Description

MORTGAGE COLLECTIONS SPECIALIST  
Position Description

Department:
Asset

Reports to (title):
Real Estate Manager

Hours/week:
40

Job Location:
Lumbee Tribe of North Carolina

Type of Position:
Full-Time

Classification:
Non-Exempt

Effective Date:
07/2026

 

PERFORMANCE EXPECTATIONS

In performance of their respective tasks and duties all employees of Lumbee Tribe of North Carolina are expected to conform to the following:

• Uphold all principles of confidentiality to the fullest extent.
• Adhere to all professional and ethical behavior standards of the tribal government. 
• Interact in an honest, trustworthy, and respectful manner with employees, Tribal members, visitors, and vendors.
• Participate in departmental staff meetings, quality management activities and educational programs.
• Comply with Lumbee Tribe’s policies and procedures.
• Maintain a current insurable driver’s license.

POSITION PURPOSE
The Mortgage Collection Specialist will be responsible for collecting mortgage receivables, ensuring accountability of receipts and associated documentation. 

ESSENTIAL DUTIES, FUNCTIONS, & RESPONSIBILITIES

1. Follow the Financial Policy and Procedures of recording receivables.
2. Post incoming payments to borrower accounts in loan servicing software. 
3. Safeguard of equipment used in processing receivables and funds collected.
4. Daily reconciliation of receivables and submission of report for deposit.
5. Resolve payment inquires, disputes, or short-pay issues from borrowers. 
6. Promptly respond to incoming phone calls, email messages, and inquiries from employees and customers, always displaying a proactive approach to customer service and problem resolution.
7. Will assist in preparation of all audit functions.
8. Participate in orientation, training and other personal and professional development related to assigned responsibilities.
9. Will perform other duties and responsibilities as assigned. 

MINIMUM MANDATORY QUALIFICATIONS

Experience:

• One-three years successful experience in office/data entry duties and responsibilities is required. 

Education:

• Graduate from a two – year business, accounting, computer science/ technology program is required. 

Mandatory Knowledge, Skills, Abilities, and Other Qualifications:

• Technology skills, competencies and proficiencies with Excel, Word and various accounting software, is desired. 
• A valid NC Driver’s License is required. 

WORK ENVIRONMENT

Work environment:
The work environment characteristics described here are representative to those an employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate. Limited overnight travel may be required from time to time.

Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, hear and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with clients, vendors, and staff.

Mental demands:
There are a number of deadlines associated with this position. The employee must be able to handle frequent interruptions and must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.

INDIAN PREFERENCE

The Lumbee Tribe of North Carolina has implemented an Indian Preference in Employment Policy. Pursuant to this Policy, applicants who possess the knowledge, skills, and abilities required by this position, and who are members of the Lumbee Tribe will be given primary preference for hiring and employment after providing proof of tribal membership. Indian preference is integrated into the interview and scoring process for candidates for job positions.

OTHER

Confidentiality:
All employees must uphold all principles of confidentiality to the fullest extent. This position has access to sensitive information and a breach of these principles will be grounds for immediate termination.

Background Investigation:
This position is subject to a criminal history background check, and a Motor Vehicle check. Candidates must successfully pass all required background checks in order to qualify for this position.

 

Drug Screening:
All applicants must successfully pass a pre-employment drug screening prior to beginning employment and will be subject to random drug testing.

 

Disclaimer: The information on this position description has been designed to indicate the general nature and level of work performance by employees in this position. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.