Community & Content Manager

Location Remote Employment Type Full time Location Type Remote Department Marketing ABOUT FATHOM At Fathom, we believe that meetings are both our highest-leverage time and also often come with the heaviest burden. Too much of our attention is lost to menial tasks - like taking notes, documenting decisions, or chasing down action items - when it should be focused on human connection, collaboration, and strategic thinking. We created Fathom to eliminate the needless overhead of meetings. Our AI notetaker captures, summarizes, and organizes the key moments of your calls, so you and your team can stay fully present without sacrificing context or clarity. From instant, searchable call summaries to seamless CRM updates and team-wide sharing, Fathom transforms meetings from a source of friction into a place for alignment and momentum. And people love it. Users describe Fathom as a “game‑changer,” a “must‑have,” and “the future of work.” But don’t take our word for it: #1 Highest Satisfaction Product of 2024 on G2 #1 Rated on G2 with 5,300+ reviews and a perfect 5/5 rating #1 Product Hunt Product of the Day and #2 AI Product of the Year Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces We’re hitting usage and revenue records every week We think you’ll be pretty excited about Fathom too if you give it a try. Sign up today (it’s free)! WHY YOU SHOULD JOIN US Tons of product‑market fit: Our product is loved by users, and we’re growing fast via a PLG motion. Real impact: No “cog in the machine” here, your work will directly influence our brand growth. Fast‑paced startup experience: You’ll see how we build and optimize processes while working closely with our CEO, a 2X Founder with a background in computer science and product design. Growth & learning: Work with a senior team that shares knowledge freely. We’re on the leading edge of AI: We embrace the rapidly evolving AI landscape, both in our product development and internal applications. Remote and async‑first: We value deep work and give you the autonomy to own your craft. ABOUT THE ROLE We’re growing incredibly fast and are looking for a Community and Content Specialist to help us build an engaged community, amplify our brand, and take our online presence to the next level. If you love AI, storytelling, and community‑building, this role is for you. This role is perfect for someone who thrives in a fast‑moving environment, loves engaging with online communities, and knows how to create scroll‑stopping content. You’ll own content creation and community engagement, ensuring our audience stays informed, entertained, and excited about Fathom. What You’ll Do Social Strategy & Execution Collaborate with our Head of Brand Marketing to develop and implement a social media strategy to grow our brand presence on social (primarily LinkedIn, with potential to expand to other platforms such as TikTok, Instagram, Reddit, etc.). Manage the content calendar, ensuring a consistent posting schedule aligned with marketing goals. Stay ahead of platform trends and implement innovative strategies to keep Fathom relevant and engaging. Content Creation Create compelling short‑form content (text, images, videos, memes, etc.) tailored for each platform. Work closely with our design team to develop brand‑aligned visuals and multimedia content. Write punchy, engaging copy that resonates with our audience. Develop a UGC strategy to repurpose and share customer‑driven content. Community Engagement Actively engage with our audience by responding to comments, messages, and mentions in a timely and brand‑aligned voice. Identify opportunities for brand conversations and relationship‑building with customers, influencers, and industry leaders. Build relationships with AI and tech communities, fostering organic brand advocacy. Measurement & Optimization Monitor and analyze social media performance, using insights to optimize content and engagement strategies. Report on key metrics, identifying opportunities to improve growth and engagement. Test new content formats, messaging, and posting cadences to maximize reach and impact. About You 3-5 years of experience in social media management, content creation, or community engagement (B2B/C SaaS experience preferred). Excellent writing skills: you can craft snappy, engaging social copy that aligns with our brand voice. Creative mindset: you know what makes content shareable, engaging, and on‑trend. Strong community instincts: you know how to build and nurture engaged online audiences. Proficiency in social media tools (e.g., social listening, management, and analytics platforms). Are scrappy, resourceful, and biased toward action. Take ownership and drive results independently. Passion for AI, productivity, and modern work trends. Bonus Points If You Have: Experience with video editing Familiarity with paid social campaigns and audience targeting Experience engaging with influencers and brand advocates ABOUT OUR HIRING PROCESS You’ll first meet with the Head of Brand Marketing, then several members of the team. We want you to know who you’ll be working closely with. You’ll be asked to deliver a reflection on our social and community strategy… we want to hear it all. We value the tough feedback. You’ll be asked to deliver a brief assignment. Nothing crazy, just want to see your style. We believe in honest transparency. Ask us anything about the role, company, day‑to‑day expectations, outcomes, and more. No surprises. We move fast: expect a 2–3 week process from start to finish. #J-18808-Ljbffr