Customer Engineer/Buffer - Flexforce - Customer Engineer

Field Service Technician

This position is for Dothan, Alabama. The candidate must live in or around the Dothan, Alabama area. We are a field service company that manufactures, services, and maintains ATMs. With little or no prior relevant work experience, we will provide you with the training you need to troubleshoot, service, and maintain ATMs, so you can start your career with us. As a Field Service Technician, you will represent the company brand, problem-solve at a basic module level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolve task-related problems in straightforward situations emphasizing manual skills.

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATMs and or within financial institutions.
• Complete company specific training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing/sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1-50 lbs.).
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications:

• High School Diploma or equivalent 0-1 years of related experience.
• Reliable transportation.
• An Android smart phone to receive work orders on and access support documentation.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset:

• Must have the ability to work Monday through Friday with the average shift starting at 8 or 9 am based on the area.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have basic electrical and mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications:

• An associate degree is preferred.
• Previous experience with us or similar equipment is preferred.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."