Scheduling Coordinator

Scheduling Coordinator - Remote

The Scheduling Coordinator is responsible for managing the end-to-end coordination of customer orders, from onboarding through installation. This role involves frequent interaction with customers, internal teams, and contractors to ensure timely and accurate service delivery. The ideal candidate will be detail-oriented, organized, and capable of working independently in a remote environment while maintaining high standards of quality and customer satisfaction. Currently there is 1 open position available.

Responsibilities

• Responsible for onboarding customer orders through scheduling, installation, and completion.
• Responsible for both inbound and outbound consistent customer interactions using phone, SMS, and email related to scheduling installs.
• Coordinates the creation of work schedules and maintains active work planning through use of company systems and related work tracking methods.
• Navigate through multiple systems to track and monitor orders.
• Interface with various levels of internal departments, Contractors and other functional groups to ensure orders flow appropriately.
• Project coordination with different levels of management.
• Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned by Management.

Core Competencies

There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Customer Service Excellence, Quality of Work, and Results-Orientation.

Required Qualifications

• 2 years Customer service or equivalent experience in related field.
• 2 years in Telecommunications
• Strong Communication and Organizational Skills
• Ability to multitask a high level
• Ability to stay focused, be self-motivated and driven
• Ability to work independently without constant supervision
• The primary responsibility is to complete assigned tasks and projects effectively and within deadlines, maintaining the same quality standards as if they were working in an office.
• Remote workers must ensure they meet or exceed productivity expectations while balancing the potential challenges of working from home, such as personal distractions or technical issues.

Job Details and Physical Requirements

• Full-time, remote position with required hours: 7am-4pm (MST) equivalent to 6am-3pm (Pacific) or 8am 5pm (CDT) Required to work Wednesday - Sunday
• Responsible for coordinating customer orders from onboarding through installation
• Engage in consistent inbound and outbound communication via phone, SMS, and email
• Coordinate scheduling and installation activities with internal teams and external contractors
• Utilize multiple systems to track, update, and manage order workflows and service status
• Collaborate cross-functionally to ensure orders progress smoothly and meet customer expectations
• Ensure all assigned tasks and projects are completed accurately, on time, and in line with company standards
• Work independently with minimal supervision in a fully remote environment
• Adhere to productivity, quality, and attendance standards
• Must be able to sit for extended periods while using a computer and telephone
• Prolonged periods of viewing a computer screen and working in a virtual environment
• Must have a quiet, dedicated home workspace free from distractions and suitable for confidential customer interactions
• Ability to operate standard office equipment, including a computer, headset, and phone system
• Reliable high-speed internet connection and power source required to perform job duties remotely

Compensation & Benefits

• Base pay is paid at an hourly rate. The hourly range for this position is $21.00 to $26.00 depending on experience.
• Paid Life Insurance, medical plans, PTO, holidays.
• Dental and vision options.
• 401(k) with match.

About Vero Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.