Spa Front Desk Agent
CS RESORT MANAGER
Job Description
Job Description
Crystal Springs Resort is seeking friendly, professional, and customer-focused Front Desk Agents to join our award-winning spa team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable spa experience while assisting with daily front desk operations.
Responsibilities:
- Open and close the spa according to established standard operating procedures
- Greet and welcome every guest in a warm, professional, and courteous manner
- Answer incoming phone calls promptly and professionally
- Assist guests with questions regarding spa services, treatments, memberships, and retail products
- Schedule, modify, and cancel appointments accurately using the spa reservation system
- Process payments for spa services, retail purchases, and gift cards
- Promote and sell spa retail products, packages, memberships, and gift cards
- Maintain a clean, organized, and inviting reception area
- Coordinate with spa staff to ensure a seamless guest experience
- Uphold the highest standards of guest service and professionalism
Qualifications:
- Previous experience in a spa, salon, hospitality, retail, or customer service environment preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and passion for providing exceptional guest experiences
- Basic computer proficiency and comfort learning reservation software
Requirements:
- Must be at least 18 years of age
- Must be available to work a flexible schedule, including days, evenings, weekends, and holidays
- Must possess a strong work ethic, professionalism, and a guest-first mindset
Why Join Crystal Springs Resort?
Join an award-winning spa team dedicated to delivering exceptional service and unforgettable experiences for every guest. This is an excellent opportunity to build a career in hospitality and wellness while working in a luxury resort environment.
Enjoy Crystal Springs Employee Perks!
- Discounted Minerals Sports Club Membership
- 30% Dining/Retail Discount
- 30% Spa Discount
- Discounted Stays at the Hotels
- Discounted admission to Events & Festivals
- Complimentary Golf
Vacancy posted 15 days ago
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