Treasury Customer Service Representative 6-E8

Job Title

This position serves as the primary customer contact in a service center environment of the Collection Services Bureau (CSB) utilizing knowledge base and case management tools to assist customers.

Job Description

This position serves as the primary customer contact in a service center environment of the Collection Services Bureau (CSB) utilizing knowledge base and case management tools to assist customers. This employee interacts with taxpayers/debtors and their authorized representatives via telephone technologies and written correspondence, including handling inquiries from customers and/or contracted private collection partners. In accordance with established contact center standards, this position aids in the resolution of delinquent tax and state agency debts and the overall collection process. This position utilizes collection systems to answer customer inquiries regarding departmental policies, procedures, and some points of law and to update and retrieve account information regarding delinquent tax and state agency debt accounts. Further, this employee processes work queues generated by collection systems.

Required Education and Experience

Education Educational level typically acquired through completion of high school. Experience Treasury Customer Service Representative 6 One year of experience responding to customer inquiries and resolving problems. Treasury Customer Service Representative 7 Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6. Treasury Customer Service Representative E8 Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.

Additional Requirements and Information

Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.) Work must be performed in the state of Michigan. To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location. Remote Work. To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, this position is eligible for remote work up to five days per week. Please note that occasional onsite work will be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. Please note that remote work is not available if you reside outside of the State of Michigan. E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview. Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075. The Michigan Department of Treasury is proud to be recognized at the Gold Level as a Veteran-Friendly Employer.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.