Remote Telehealth Virtual Assistant Job

Job Description:

For administrative support for our multispecialty medical practice, we are looking for a virtual assistant who is extremely well-organised and meticulous. The ideal applicant will be in charge of scheduling patient appointments, responding to questions, and performing other administrative duties

Responsibilities

• Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).
• Patient Communication: Answer incoming calls, emails, and texts from patients.
• Patient Intake: Collect patient information and prepare for telemedicine appointments.
• Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits.
• Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds.
• Payment Assistance: Lead patients to process copays and insurance payments.
• Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system.

Qualifications

• Strong organizational and time management skills.
• Strong and excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficiency in using medical practice management software (Athena) - nice to have
• Experience with insurance verification and prior authorization processes. - nice to have
• Ability to multitask and prioritize tasks.
• Proficiency in Spanish and/or English.

Applications/Software

• Athena
• Klara
• Availity
• Navinet
• Covermymeds
• Phone System: RingCentral

Client Industry: Health, Wellness and Fitness

Required Skills:
• Fitness
• Management Skills
• Eligibility
• Authorization
• Hiring
• Spanish
• Communication Skills
• Insurance
• Data Entry
• Payments
• Records
• Scheduling
• Software
• Time Management
• Customer Service
• English
• Communication
• Management