Bilingual Virtual Medical Assistant (Scribe) - MUST BE AN IPHONE USER

Bilingual Virtual Medical Assistant (Scribe) - MUST BE AN IPHONE USER

We are looking for a Bilingual Medical Virtual Assistant/Receptionist to support a growing endocrinology clinic that serves both English- and Spanish-speaking patients.

This role is ideal for someone who is confident in a fast-paced medical environment and enjoys being a reliable support partner to both the provider and the clinic team. You will play an important role in helping the clinic stay organized, responsive, and clinically prepared throughout the day.

The position combines live scribing, chart preparation, prior authorization support, patient coordination, phone support, and backup administrative coverage. The clinic already has an established workflow, so we are looking for someone who can quickly integrate into the team, follow systems well, and provide dependable support with accuracy and professionalism.

What You'll Do

• Provide live medical scribing support during telemedicine visits
• Help keep charts updated, organized, and ready for provider review
• Assist with chart preparation before appointments by reviewing notes, labs, medications, and relevant patient history
• Enter key clinical details into the EMR, including main concern, diagnosis context, and medication information
• Support lab ordering workflows, including selecting the correct lab facility, attaching diagnosis codes, and helping ensure orders are complete
• Assist with reviewing referrals, authorizations, and supporting documents before patient visits
• Handle prior authorizations as part of the clinic's daily workflow
• Provide Spanish-English bilingual support, including real-time translation during patient interactions when needed
• Help support patient coordination and scheduling workflows
• Manage high volume of calls when not actively scribing.
• Step in for backup phone and admin support when in-office staff need coverage
• Communicate clearly with the clinic team regarding urgent updates, follow-ups, and task status
• Maintain high standards for confidentiality, HIPAA compliance, and documentation accuracy

What We're Looking For

• Fluent in English and Spanish
• At least 6 months of medical scribe experience
• Willing and able to handle a high-volume phone workflow, during non-scribing hours in a fast-paced environment
• Willing to support prior authorization tasks
• Strong understanding of medical terminology, charting, and patient coordination
• Comfortable supporting a provider during live telemedicine visits
• Experience with EMR documentation, chart prep, referrals, and insurance-related workflows is a strong advantage
• Able to follow established systems and adapt quickly to clinic-specific processes
• Strong attention to detail and ability to stay organized while handling multiple tasks
• Professional, dependable, and responsive during work hours

Preferred Experience

• Experience in a medical virtual assistant, medical scribe, or healthcare administrative support role
• Familiarity with Tebra/Kareo, Epic, RingCentral, or similar cloud-based systems
• Experience with live scribing
• Experience with lab order entry, diagnosis linkage, and clinical documentation support
• Experience communicating with both patients and internal teams in a bilingual setting
• Experience in endocrinology or another specialty clinic is a plus

Important Note

A clinical background is optional for this role. What matters most is having at least 6 months of medical scribe experience, being comfortable in a healthcare setting, and being willing to support both scribing and phone-based patient coordination tasks.

Schedule

• Part-time, 30 hours per week
• Typically aligned with clinic hours Monday to Thursday
• Schedule may vary slightly based on clinic needs and training requirements

Equipment Requirements

• iPhone required for internal team communication and workflow coordination
• Stable high-speed internet
• Backup internet and power source preferred
• Quiet and professional work environment suitable for patient-facing support

Who Will Do Well in This Role

You will do well in this position if you are proactive, calm under pressure, comfortable switching between scribing and calls, and able to stay organized in a busy clinic environment. This role is a strong fit for someone who enjoys both the clinical and administrative side of healthcare support and can move smoothly between charting, coordination, communication, and patient-facing tasks.