Benefits Analyst

GUILFORD COUNTY GOVERNMENT Description GENERAL STATEMENT OF DUTIES Position performs complex professional personnel work in the administration of the human resources program in the areas of benefits within the Human Resources Department. DISTINGUISHING FEATURES OF THE CLASS An employee in this class demonstrates analytical skills by successfully handling complex issues related to benefits administration. The employee exercises judgment and discretion in applying and interpreting personnel and departmental guidelines; communicates effectively with employees and with management on a one-to-one or group basis; makes and communicates decisions; works independently. Work requires frequent and regular contact with customers both inside and outside of direct reporting relationship. The purpose of the contact is to address specific issues and/or general policies. Work is performed under the general supervision of a Human Resources Manager. Examples of Duties DUTIES AND RESPONSIBILITIES Essential Duties and Tasks Administers assigned functions (benefits administration) Collects and analyzes statistical data in assigned functional area(s). Tracks trends and developments in assigned functional area(s). Conducts studies, performs research, and prepares reports. Reviews, interprets, and recommends policy and procedure improvements. Participates in working groups and committees. Provides training in assigned functional area(s). Performs other duties as assigned. Leave Administrator and ADA Analyst The HR Leave & ADA Analyst is responsible for coordinating employee leave programs and workplace accommodations in compliance with federal, state, and local laws and County regulations. This position serves as the primary point of contact for employees and supervisors regarding leave administration, including the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and related leave programs. Work involves reviewing leave requests, maintaining accurate records, ensuring compliance with legal requirements, communicating with employees and supervisors, and supporting an employee-centered leave process while protecting organizational compliance and consistency. Leave Administration Reviews FMLA requests and determine eligibility in accordance with applicable laws, policies, and procedures. Provide employees and supervisors with guidance regarding leave rights, responsibilities, timelines, and required documentation. Issue required notices, designation forms, and correspondence related to leave administration. Track leave usage, intermittent leave, return-to-work dates, and exhaustion of leave balances. Maintain accurate and confidential employee medical and leave records in compliance with HIPAA and applicable confidentiality requirements. Coordinate with Payroll, Benefits, supervisors, and department leadership regarding leave and pay status. ADA & Accommodation Coordination Serves a primary point of contact for ADA inquiries and sends out the ADA request for accommodations notice and medical certification form(s) Coordinates with the Employee Relations Team to administer the interactive process for workplace accommodation requests under the ADA. Ensure confidentiality by protecting sensitive medical and personal information in compliance with HIPAA and ADA confidentiality requirements. Obtain and review medical documentation to support accommodation requests. Coordinate with employees, supervisors, and HR leadership regarding reasonable accommodations and return-to-work plans. Monitor accommodations for effectiveness and ongoing compliance. Compliance & Employee Support Ensure compliance with federal and state employment laws related to leave administration and accommodations and all related Guilford County personnel regulations. Respond to employee and supervisor questions regarding leave processes and workplace accommodations in a timely and professional manner. RECRUITMENT STANDARDS Knowledge, Skills, and Abilities Thorough knowledge of departments served, county policies and procedures, Human Resources processes, laws, trends, and general statutes affecting Human Resource administration. Thorough knowledge of the human resources function and its impact on the organization. Thorough knowledge of HRMS purpose, function, and capabilities. Thorough knowledge of accepted accounting and payroll processing practices. Knowledge of Human Resource policies, job processes, and budget planning. Knowledge of modern office practices and procedures. Skill in operating office equipment. Ability to effectively communicate both orally and in written form. Ability to exercise judgment and discretion in applying and interpreting personnel and departmental guidelines. Ability to work with employees at all levels within the organization. Ability to maintain the confidentiality of personnel records and discussions; Skill in gathering and analyzing complex data. Skill in analysis, strategic thinking, and problem solving. Ability to understand a variety of complex problems and generate creative solutions. Ability to conduct training using methodologies and practices sufficient to provide instruction to employees in the use of computer systems software and hardware. Ability to develop and maintain agency databases and provide information system needs to end users. Typical Qualifications Minimum Qualifications Graduation from a four year college or university with a major in Human Resources Administration, HR Management, Public Administration, Business Administration, Management Information Systems, or a closely related discipline and three years of progressively responsible experience in Human Resources; OR an Associate's degree in with a major in Human Resources Administration, HR Management, Public Administration, Business Administration, Management Information Systems, or a closely related discipline and five years of progressively responsible experience in Human Resources OR; High School Diploma or GED and seven years of progressively responsible experience in Human Resources. Preferred Qualification Experience in a centralized governmental Human Resources Department. Supplemental Information Physical Demands An employee in this position must be able to physically perform the basic life operational functions of kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. The employee must be able to perform light work exerting up to 10 pounds of force routinely and/or in excess of 20 pounds of force occasionally to lift objects. Working Conditions Workspace consists of a normal office environment. No adverse environmental conditions. May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy. Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. These job descriptions can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions. Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling View phone number on click.appcast.io. #J-18808-Ljbffr