Technical Account Manager

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico. Our mission is to connect the entire TV ecosystem, enabling consumers and content publishers to build and monetize large audiences while providing advertisers unique engagement capabilities. About the Team The Technical Account Management team for advertising publisher partnerships owns integration health end‑to‑end—from onboarding through mature operations—to deliver operational excellence, reliability, and measurable outcomes for our partners and the Roku ad platform. We operate at the intersection of technology and business, turning operational and analytical signals into clear business cases and actionable decisions. About The Role This role requires a highly motivated problem solver who can articulate business cases based on operational and analytical data. As part of a highly skilled team, you will manage the technical relationship with Roku’s advertising publisher partners, maintaining operational excellence throughout the lifecycle of the partnership, from integration to mature state, working closely with the Publisher Partnerships, Business Development, Inventory, and Product teams. For California Only – The estimated annual salary for this position is between $130,000 and $160,000 annually. Compensation packages are based on factors such as skill set, certifications, and geographic location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. What You’ll Be Doing Work on new integrations across all advertising publisher partners Lead the project planning, operational work, and testing related to the integration Monitor and define metrics to evaluate the health of our integrations with publishers within the Roku ecosystem Use data and logs to drive decisions, insights, and optimizations Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience Build and grow trusting relationships with external and internal counterparts Troubleshoot issues and performance drops in publisher integrations by working cross‑functionally with other teams, including senior members Identify areas for product improvement and collaborate with the Product team to bring ideas to fruition Assist with testing and success evaluation of new features Collaborate with the Publisher Partnerships team to drive strong programmatic/publisher relationships through recurring calls and virtual communication Meet locally with publisher contacts when required We’re excited if you have 4+ years of client‑facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent Ability to communicate clearly, concisely, and effectively, both verbally and in writing, to audiences such as product, developers, operations, and sales 1+ year of Video (preferably CTV) experience Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP Experience with Ad tech and ad tech terminology Effective relationship management skills with partners Experience with SQL & Analytics skills Experience with supply integrations (header bidding, oRTB, etc.) Familiarity with reviewing technical documentation and integration specs, such as for oRTB Superset and Excel proficiency. Python, JSON/XML are a strong plus Experience in app/SDK coding, log reading, and testing in Postman Experience diagnosing and troubleshooting front‑end issues and network requests Experience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.) Experience on an OTT platform is a strong plus Our Hybrid Work Approach Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles require a five‑day in‑office presence or are in offices with a five‑day policy. Benefits Roku offers a comprehensive benefits package, including global access to mental health and financial wellness support and resources. Local benefits may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and personal needs. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please contact View email address on click.appcast.io. #J-18808-Ljbffr