Senior Insurance Service Specialist

We are seeking a highly analytical and detail-oriented Senior Insurance Service Specialist to join our high-volume service team. In this role, you will act as a subject matter expert, handling complex policy inquiries across multiple communication channels including call, chat, and text. You will be responsible for ensuring technical precision in policy endorsements, maintaining rigorous compliance standards, and serving as a mentor to Level 1 and Level 2 agents to elevate the overall quality of our service delivery. Salary: $52,000 - $58,240 per year Shift: First Work hours: 9 AM - 7 PM Education: High School Responsibilities Resolve moderate-to-complex inquiries via email/chat. Execute policy endorsements and audits accurately across carriers. Ensure compliance with state regulations and carrier SLAs. Document cases with precision in Salesforce and carrier systems. Mentor and train Level 1-2 agents on workflow best practices. Contribute to continuous improvement through feedback and SOP refinement. Skills Insurance CRM Multi-tasking Verbal Communication Written Communication Problem Solving Critical Thinking Follow-up Active Listening Telephone Etiquette Qualifications Years of experience: 2 years Experience level: Experienced Experience Experienced 2 years Education High School (required) Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. This posting is open for thirty (30) days. #J-18808-Ljbffr