Customer Service and Sales Representative - $17-$19/hr + Bonuses

Job Description

Job Description

We're hiring Customer Service and Sales Representatives to help vacationers finalize the trips they've already booked. Earn $17–$19/hr plus weekly bonuses, get paid from your first day of training, and enjoy full benefits from the start.

PAY AND PERKS:

• $17–$19/hour, plus bonuses based on performance
• Training is paid—your paycheck starts on day one
• Dental and vision coverage at no cost to you
• Cigna health insurance
• 401(k) with a 4% employer match
• Up to $750 per year in vacation credit
• Complimentary snacks and beverages in-office

THE ROLE:

You'll work both inbound calls and outbound calls with current guests who've already purchased a vacation package. You'll guide them through some much needed reservation management and deliver top-notch guest service to finalize their itinerary in our CRM. We provide a proven script, a step-by-step process, and one-on-one coaching—no prior call center or sales background is necessary. All we ask is that you show up ready to learn and stay consistent.

SCHEDULE:

• Every role is full-time and based in-office
• Day Shift: Monday–Friday, 9:00 AM–4:00 PM
• Evening Shift: Monday–Friday, 3:00 PM–10:00 PM
• Weekend Shift: Saturday–Tuesday, 9:00 AM–6:00 PM

WHAT WE'RE LOOKING FOR:

• Someone dependable, upbeat, and comfortable talking on the phone—strong communication skills, the ability to multi-task, and a detail-oriented approach will all help you be as successful as possible. You will need to be quick to take feedback and put it into action.
• Must be 18 or older, live within 90 minutes of Myrtle Beach, and have reliable transportation of your own.
• Want to earn more than a standard hourly wage? Apply today.

Since 2006, Monster Reservations Group has been family-owned and operated, treating team members and guests like extended family. Our entire U.S.-based team works on a first-name basis, with many of us together for over a decade. We believe success comes from smart, caring people who create great vacation experiences—reflected in thousands of positive reviews and loyal travelers. Our culture centers on Attitude, Effort, and Process (AEP): the right mindset, consistent effort, and doing things the right way. We know strong culture drives strong results, and we’re committed to making vacation planning simple, seamless, and reliable for our guests.

Company Description

Since 2006, Monster Reservations Group has been family-owned and operated, treating team members and guests like extended family. Our entire U.S.-based team works on a first-name basis, with many of us together for over a decade. We believe success comes from smart, caring people who create great vacation experiences—reflected in thousands of positive reviews and loyal travelers. Our culture centers on Attitude, Effort, and Process (AEP): the right mindset, consistent effort, and doing things the right way. We know strong culture drives strong results, and we’re committed to making vacation planning simple, seamless, and reliable for our guests.