Service Project Manager
HireTalent - Staffing & Recruiting Firm
The Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities.
The primary areas of focus for this position are:
- Customer Service Request Intake
- Planning and preparation for core service execution teams
- Ownership of all coordination for core service delivery
- Work Order Creation and lifecycle management
- Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
- Direct support of our customers
- Operational excellence and world class service delivery
Duties include but not limited to:
- Service Delivery Planning for all core service types
- Service Agreements
- Reactive work orders
- Quoted Service
- Relationship Development with execution/action teams
- Coordination of internal and external teams and subcontractors in a rapid response business environment
- Networking internally and externally
Vacancy posted 4 days ago
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