Automotive Service Advisor

Job Description

Job Description

Job description

SERVICE ADVISOR

Are you ready for a fast paced, high intensity and high reward career? We are looking to add dynamic, energetic and positive team members to our Service Advisor team. If you are ready to try a new, engaging, and fun team- we encourage you to apply NOW

Qualifications

•Own and project a positive attitude toward customers and coworkers!

•Previous Service Advisor experience, a must

•Excellent communication, interpersonal and organizational skills

•A team player who is focused on providing exemplary customer service

•Basic mechanical understanding of an automobile

•Acceptable driving record and a valid driver's license in your state of residence

•A devotion to work in a performance-based, commission environment

•Ability to handle multiple tasks in a fast-paced environment

•High school diploma or equivalent

•Driver's License (Required)

Responsibilities

•As a Service Advisor, you will be reporting to the Service Manager, will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records

•Act as a liaison by representing the center to service clients and the client's interest to the Service Center

•You will also serve as a liaison between the Service Manager, Shop Supervisor, Parts personnel, Technicians, and Warranty Administration

•SMILE!

•The majority of the service advisor role, is communication- be prepared to keep people informed by phone, email or text

•We provide a robust communication suite to allow you to be successful

•Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer

•Develop customer payment estimates by costing materials, supplies, and labor, including deductibles

•Prepare repair orders (RO), obtain approval signatures, and enter RO into a service database system

•Communicate additional repair and service needs to the customer based on vehicle inspection

•Keeping customers informed of service specials, completion times, and service expenses

•Responsibly help owners care for their cars and maintain their vehicles

•Establishes a critical and ongoing relationship with customers

•Inspect vehicles and apply proper resources (vehicle history, key reader, etc,) to accurately identify and verify vehicle mileage and service needs

•Repeat new vehicle sales by providing a premium after-sales experience for each client

•Refer to service history, inspect the vehicle, and recommend service to clients

•Responsibly promote the sales of appropriate services, parts, and accessories

•Write and verify accurate repair orders and include supporting documentation

•Administer new and used vehicle warranty repairs following warranty specifications

•Meet requirements of state and federal law for automobile repair and consumer protection

•Rotating weekends