Third Party Property Damage Team Lead

Role Description

As a Claims Team Lead at Reserv, you will be responsible for a team of claims professionals managing real property damage. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service losses for a single account. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims.

Qualifications

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
• 5+ years in insurance claims experience in multiple lines of business, preference for property and/or auto experience
• 3+ years leadership experience with preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Requirements

• Highly motivated and growth-oriented
• Subject matter expert with deep technical and subject matter experience in real property and auto damage losses
• Tech-oriented with proven results leveraging technology and analytics
• Passionate professional who cares about their team, the customer, and their experience
• Empathetic leader who exercises empathy and patience
• Sense of urgency at all times
• Creative problem solver who challenges existing assumptions
• Curious and decisive when it counts
• Anti-status quo, taking action to improve processes
• Communicative and understands the importance of phone communications throughout the claims process
• Possesses a sense of humor

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment