FL-DBPR-CTMH-Compliance Officer

Compliance Officer

Location: 8550 NW 33rd St., Suite 401, Doral, FL 33122 2601 Blair Stone Road, Tallahassee, FL 32399

Pay rate: $38.14/hr on W2

Either Webcam OR In Person interview

Duration: 11 Weeks

Required Skills

• Ability to speak and understand English
• High school diploma
• Excellent written and oral communication with the public
• Ability to read and interpret Florida State Statues
• Experience working with the public in a professional work environment
• Experience working with the public and analyzing complaints
• Experience using Versa
• Experience using OnBase system
• Bachelor’s Degree

Candidate Responsibilities :

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.