Pediatric Transfer Center Communication Specialist

Major Responsibilities Coordinate interfacility transfers by collecting initial demographic and clinical information from referring facilities and facilitating physician-to-physician communication in alignment with established transfer algorithms. Maintain continuous communication with the Patient Command Center, inpatient units, Emergency Department charge personnel, and alternative site leads regarding bed availability, including placing bed reservations in Epic. Request ground and air transportation services for the Transport Team; provide referring facilities with reporting information; transmit required documentation; communicate essential transport details to receiving units; and coordinate bedside updates with transport personnel. Provide clerical and administrative support by entering and maintaining data in Epic, Origami, and other systems; generating reports; maintaining logs; and completing assigned secretarial duties. Monitor Transfer Center equipment and coordinate with the Transport Equipment Specialist for supply and equipment needs. Support safety and quality initiatives by monitoring weather and traffic alerts, tracking transport vehicles during all phases of transfer, maintaining current crew emergency documentation, and adhering to PIAP and safety protocols. Participate in professional development through adherence to departmental policies and procedures and attendance at required meetings. Perform additional duties as assigned in support of team safety, quality, and operations. Education High School diploma or equivalent Certification / Registration / License Certified Medical Transport Communication Specialist, or EMT, Paramedic, ERT, or Completion of a certified Medical Assisting program Work Experience 2–3 years of hospital or pre‑hospital patient care experience (pediatric experience preferred) Knowledge, Skills, and Abilities Strong verbal and written communication skills with the ability to convey information clearly and professionally. Ability to multitask, prioritize work, and adapt in a fast‑paced, high‑acuity environment. Demonstrated critical thinking and problem‑solving abilities. Ability to remain calm and organized while responding to emergency situations with a sense of urgency. Proficiency with computer systems and ability to type approximately 30 words per minute. Strong interpersonal skills with the ability to build rapport and trust with callers, patients, and staff. Ability to maintain a positive, professional tone to support quality, safety, and compassionate care. Physical Requirements and Working Conditions Ability to tolerate prolonged periods of sitting. Frequent use of hearing acuity, vision, hand, wrist, and finger dexterity. Continuous telephone and computer use requiring clear, articulate speech. Exposure to a general office environment. Occasional pushing, pulling, kneeling, bending, reaching, and stretching above or below shoulder level. Preferred Job Requirements Education Not specified Certification / Registration / License Not specified Experience Not specified Knowledge, Skills, and Abilities Not specified Disclaimer All responsibilities and requirements are subject to modification to reasonably accommodate individuals with disabilities. This job description does not imply that these are the only duties to be performed. Employees may be required to perform other job-related duties as requested by leadership. #J-18808-Ljbffr Aurora Health Care