Front Desk & Office Administrator

Job Opportunity: Front Desk & Office Administrator

Job Type: Full Time (40 hours per week)

Start Date: ASAP

Pay Range: $20-22/hr

About Us

Think Academy is a fast-growing EdTech company revolutionizing the way K–12 students learn. We provide innovative and engaging educational experiences designed to make learning accessible, effective, and enjoyable for students around the world.

At Think Academy, we believe education extends beyond academics—we are committed to helping students grow with confidence, curiosity, and a love for learning. We are looking for passionate team members who share our dedication to supporting students and families while creating a warm, welcoming, and positive learning environment.

Position Overview

As a Front Desk / Office Administrator, you will play an essential role in supporting the daily operations of our campus and ensuring an excellent experience for students, parents, teachers, and visitors.

This role goes beyond traditional front desk responsibilities. You will help coordinate day-to-day campus operations, assist with educational activities and events, support communication with families, and help maintain a positive, organized, and engaging environment for our students.

We are looking for someone who is detail-oriented, patient, responsible, and enthusiastic—someone who genuinely enjoys working with children and families and is interested in growing with us long term.

This position may occasionally require lifting materials and supplies weighing over 25 lbs (11kg).

Key Responsibilities

Assist with daily campus operations, including:

• Create and manage calendars, schedules, class rosters, and administrative records
• Welcome students, parents, and visitors while providing exceptional customer service
• Answer phone calls and assist parents with questions, concerns, and inquiries both in person and remotely
• Support student check-in, classroom coordination, and front desk operations
• Oversee and assist as needed while classes are in session to ensure smooth campus operations
• Assist with student enrollment and other academic administrative processes
• Organize and support campus events, activities, and classroom setup
• Maintain campus facilities, classrooms, and equipment to a high standard
• Communicate regularly with parents and provide updates when needed
• Support teachers and staff in maintaining a safe, positive, and engaging learning environment
• Foster a culture of respect, teamwork, inclusiveness, and positivity among students and staff
• Stay up to date on Think Academy programs, activities, and events
• Assist with special projects and other responsibilities as needed

Who We're Looking For

Our ideal candidate is someone who genuinely enjoys interacting with children and families and understands the importance of creating a welcoming experience for every student and parent.

We are looking for someone who is:

• Detail-oriented and highly organized, with strong attention to detail and follow-through
• Patient, warm, and approachable when working with students, parents, and staff
• Responsible, dependable, and proactive with a strong sense of ownership
• Passionate about education and excited to positively impact students' learning experiences
• Comfortable building relationships and communicating with both children and parents
• Positive, energetic, and able to bring enthusiasm to a fast-paced environment
• Able to manage multiple responsibilities while maintaining professionalism and composure
• Interested in long-term growth and becoming an important member of the Think Academy community

Qualifications

• Available to work Friday, Saturday, and Sunday
• Bilingual in Mandarin and English required
• Valid driver's license and reliable transportation required
• Ability to lift and carry 25+ lbs (11+ kg)
• Working knowledge of Microsoft Office Suite (Excel preferred)
• Excellent communication and collaboration skills
• Strong organizational skills with exceptional attention to detail
• Able to manage multiple responsibilities in a fast-paced environment
• Growth mindset with a proactive and positive attitude
• Passionate about education and enjoys working with children and families
• Patient, dependable, and able to build positive relationships with students and parents
• Previous experience in education, administration, customer service, or related fields preferred but not required

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process