Housekeeping Lead

Introduction We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Summary Oversee the daily administrative duties of the Hotel Housekeeping areas, including but not limited to: opening and assigning of work assignments and master keys to Housekeepers and Housemen, maintain lost & found, closely communicate with all other areas of the Hotel and Casino as required, provide Housekeepers with Room Status updates, maintain the organization, cleanliness, and appearance of the Housekeeping area, collect and secure master keys at end of shifts, reconcile room status updates, coordinate turndown, and ensure guest requests are delivered. Responsibilities Ensure adequate staffing for the day’s workload and the next day’s workload, using forecast and productivity guidelines, making any adjustments necessary to cover for call-offs or fluctuation in occupancy. Prepare “Opening the House” duties, i.e. run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections. Run turndown report and assign to appropriate team members. Hand out master keys and sign out sheets to Housekeepers and Housemen and collect and secure master keys at end of team members’ shift. Answer all calls whether on the telephone or on the radio in a quick and professional manner. Ensure all guest requests are handled and delivered promptly and the guest request log is maintained accurately. Throughout the day, provide room status updates to Housekeepers, including advising them of any late check‑outs, stay‑overs or early departures. Perform random room inspections using the standard Housekeeping Room Inspection sheet and forward to management once complete. Track and assign rooms that are due for preventative maintenance. Communicate with Front Desk on the status of guest rooms to ensure accurate and timely reporting on room availability. Ensure all discrepant rooms are resolved with the Front Desk. Receive and record all lost articles found in the hotel. Maintain the Lost and Found Article log, Inquiry Log, and the Mailing Log to track these items. Able to fill in at any Housekeeping position if needed. Serve as a role model by projecting a professional image at all times. Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner. Handle customer enquiries and support all customer service programs. Understand and adhere to regulatory, department and company policies and procedures. Protect and preserve assets of the company. Meet grooming and appearance requirements. Meet attendance guidelines. Comply with all reasonable requests made by management. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have the ability to effectively and efficiently use all computer software and hardware including but not limited to Microsoft Word, Excel, Power Point, Access and slideshow presentations. Must have the ability to maintain confidentiality at all times. EDUCATION and/or EXPERIENCE: High school diploma or equivalent and a minimum six months related experience; or equivalent combination of education and experience. LANGUAGE AND COMMUNICATION SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively communicate with correct English grammar skills including verbal and written communications. Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders. MATHEMATICAL SKILLS: Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. LICENSING: Must be able to qualify for any and all licenses or permits required by local, state or federal law. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is frequently required to talk or hear. The employee may be required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member may sometimes be required to work near moving mechanical parts and be exposed to fumes, smoke, airborne particles and vibration. The noise level in the work environment can sometimes be very loud. #J-18808-Ljbffr