Security Officer

Job Summary

A security position responsible for ensuring a safe and secure environment for the facility and grounds. Patrols the campus. Assists with transporting of patients to and from nursing and diagnostic units. Enforces parking regulations. Investigates incidents relating to safety and security and involves local law enforcement where appropriate. Performs minor facility maintenance and/or notifies maintenance staff of maintenance situations. Follows HIPAA guidelines in dealing with patient identity and information.


Essential Functions

Patrolling
Patrols the campus of St. John's Health to ensure the continuous maintenance of a safe and secure environment for patients, guests and staff in all types of climatic conditions. Patrols all structures, grounds and parking areas of facility. Assures that buildings are properly locked and then opened at designated times. Provides traffic control and parking enforcement. Prevents unauthorized parking. Issues parking violations notices. Prepares daily written reports factually and concisely and submits them to supervisors.

Transporting and Escorting
Transports patients to and from nursing and diagnostic units as assigned in a timely and safe manner. On request, escorts patients, staff and guests to and from parking areas as needed. Ensures subjects vehicle starts or entrance of building is safely reached.

Investigating
Investigates incidents relating to safety and security and involves local law enforcement where appropriate. Makes recommendations to supervisors for improving the security and safety of persons on campus.

Enforcement
Performs a variety of enforcement activities on campus. Apprehends persons involved in breaches of the law on campus. File and complete criminal complaints on behalf of facility. Follows procedures outlined in A.R.S. title 13-3884 regarding "Arrest by Private Persons." Observes surroundings, keeping party in sight at all times. Contacts Jackson Law Enforcement when appropriate and works closely with responding officers in resolving problems. Assists staff in controlling patients as needed at the direction of medical staff. Assist with takedown of out of control individuals as needed. Ability to assist when needed for the application of restraints when ordered. (The Security Officer will not apply restraints, however, could be asked to assist. Restraints must be applied by clinical personnel).

Facility Maintenance
Performs minor facility maintenance and/or notifies maintenance staff of maintenance situations. Assigned preventive maintenance on fire systems. Other duties as assigned.

Individual Monitoring
Assists inpatient clinical staff, upon request, in management of Title XXV Patients by providing individual monitoring of designated patients. Uses skills and competencies acquired in CPI training to properly observe patients and manage situations.

Job Requirements

Minimum Education
Preferred: Technical training, completion of a formal program related to law enforcement and/or security or equivalent experience is preferred.

Minimum Work Experience
Preferred: 5 years related work experience.

Required Licenses: Completion of CPI Training or other de-escalation training as recommended by facility within 6 months of hire.

Functional Demands

Working Conditions
Healthcare facility, inclement weather, stressful situations. Highly repetitive work, attention to detail, work indoors and outdoors, potential exposure to blood or infectious materials, required personal safety apparel and/or devices, exposure to fumes, chemicals, vibration, humidity, cold, heat, dust, noise, lifting or carrying demands. Must be on-site at the St. John's Health campus or other facilities to fulfill the responsibilities of this role.

Physical Requirements
Sitting, standing/walking, crouching (bending at the knees), kneeling/crawling, stooping (bend at the waist), twisting (knees, waist, back), climbing, balancing, leg/foot use, reaching (overhead/extension), grasping, pushing, pulling, talking in person, talking on phone, hearing in person, hearing on phone, vision - near vision, - distance vision, sense of smell.

Direct Reports: None

Reports to: Security Supervisor

Internal & External Contacts: Employees, Physicians, Visitors, Patients and families.

Leadership Capabilities

Approachability
• Is easy to approach and talk to
• Spends the extra effort to put others at ease
• Builds rapport well

Composure
• Avoids becoming defensive or irritated when times are tough
• Maintains balance when the unexpected happens

Conflict Management
• Steps up to conflicts, seeing them as opportunities
• Negotiates tough agreements and settle disputes equitably
• Finds common ground and gains cooperation

Interpersonal Skills
• Relates well to all kinds of people, up, down and sideways, inside and outside the organization
• Builds appropriate rapport
• Uses diplomacy and tact

Patience
• Is tolerant with people and processes
• Listens and checks before acting

Timely Decision Making
• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
• Makes quick decisions when necessary