Overnight Front Desk Agent

Four Seasons Resort and Residences Jackson Hole

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It's an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there's always something new to discover in heart of the American West.

Responsibilities

Handle guest inquiries, requests, and complaints in a professional and timely manner

Perform nightly audits, reconcile accounts, and prepare daily financial reports

Answer phone calls, take reservations, and manage booking systems

Maintain a clean, organized, and presentable front desk area

Coordinate with housekeeping and maintenance staff for guest needs or emergencies

Respond to emergencies or unusual situations, following company protocols

Ensure accurate record-keeping of guest information and transactions

Provide basic concierge services such as directions, recommendations, or transportation arrangements

The Overnight Front Desk Agent assists guests with all aspects of their arrival and departure experience.

Assist the overnight Front Office Manager with administrative duties in order to set up the next shift for success

Ensures tidiness of Resort common spaces

Makes necessary deliveries to and from guest rooms, transports guests, and hotel packages and parcels.

Focus on providing guests with opportunities to upgrade their initial booking

Preferred Qualifications

Must be willing to work a flexible schedule. This may include some evenings, weekends, overnight and holidays.

Candidates must have excellent personal presentation and interpersonal skills.

This position requires the ability to lift up to 40lb

Successful candidate must possess legal work authorization in the United States

Fluent in English an requirement and a second language is encouraged.

Valid driver's license.

Benefits!

Discounted housing available

Employee Travel Program

Medical, dental and vision insurance for you and your family

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.