Service Manager

Job Description

Job Description

HVAC Service Manager

Edison / Metuchen, NJ | Full-Time | Leadership Opportunity

Lead the Team. Drive Performance. Help Build Something Great.

Are you an experienced HVAC professional who knows how to lead technicians, solve problems, and keep a service department running at its best? Are you ready to take your leadership skills to the next level with a growing company where your experience and ideas will make a difference?

We are seeking a hands-on HVAC Service Manager to lead and develop our service team while helping drive operational excellence, customer satisfaction, and continued growth.

This is an opportunity to join an established, family-owned HVAC company with a strong reputation throughout Central New Jersey. We take pride in delivering quality workmanship, building lasting customer relationships, and creating an environment where our employees can grow and succeed.

We're looking for a leader who understands the technical side of HVAC, knows how to motivate a team, and takes ownership of results.

What You'll Do

Lead, Coach & Develop the Team

• Oversee daily operations of the HVAC service department.

• Lead, mentor, and support residential HVAC service technicians.

• Conduct regular ride-alongs, technical training, and performance evaluations.

• Help technicians improve diagnostic skills, efficiency, customer communication, and overall performance.

• Assist with recruiting, onboarding, and developing new technicians.

• Build a positive, accountable, and team-oriented work environment.

Manage Service Operations

• Work closely with dispatch and office staff to ensure efficient scheduling and workflow.

• Monitor service calls, technician productivity, and job completion.

• Provide technical guidance on complex HVAC diagnostics, troubleshooting, and repairs.

• Ensure service work meets company quality standards, safety requirements, and applicable codes.

• Manage callbacks, customer concerns, and service escalations professionally.

• Help maintain proper inventory, equipment, and vehicle readiness.

Drive Performance & Growth

• Monitor key performance indicators, including revenue, average service ticket, technician productivity, callbacks, maintenance agreements, and customer satisfaction.

• Identify opportunities to improve service efficiency, profitability, and the customer experience.

• Coach technicians on presenting repair and replacement options with honesty and professionalism.

• Work with company leadership to establish department goals and improve processes.

• Support continued growth while maintaining the company's reputation for quality and integrity.

What We're Looking For

• 5+ years of hands-on residential HVAC service experience, with strong troubleshooting and diagnostic abilities.

• Previous experience as an HVAC Service Manager, Field Supervisor, Lead Technician, or similar leadership role.

• Strong understanding of residential heating and cooling systems, including furnaces, air conditioners, heat pumps, and ductless systems.

• Proven ability to coach, motivate, and hold technicians accountable.

• Experience managing service operations, technician performance, and customer expectations.

• Familiarity with HVAC service KPIs, dispatch operations, and field service management software.

• Strong communication, organizational, and problem-solving skills.

• EPA certification and valid driver's license.

• A leadership style built on integrity, accountability, teamwork, and customer service.

Most importantly, we're looking for someone who leads by example, earns the respect of their technicians, and genuinely enjoys helping others succeed.

Why Join Our Team?

• Established & Growing Company: Join a respected, family-owned HVAC organization with a strong presence in Central New Jersey.

• Real Leadership Opportunity: Take ownership of