Operational Key Account Manager

DSV – Global Transport and LogisticsAt DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook.Location: USA - Iselin, Wood Ave Division: Air & Sea Job Posting Title: Operational Key Account Manager Time Type: Full TimeOperational Key Account Manager (OKAM)As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.Key Responsibilities Account ManagementAct as primary contact for key accounts as defined by branch- and regional managementPenetrate customer’s organization to identify and build relationships at all levelsWork across DSV’s network and divisions to maintain and grow share of walletEnsure rates are current, communicated to OPS and submitted to ISSC for auto rating purposesProvide clients with market insights to best predict and maneuver market challengesCreate, maintain and update SOPsLead client onboarding and implementationOperational ExecutionOversee day-to-day operational activities, identify risks, pain points and service gapsLead any and all collaboration efforts across internal stakeholders involved with the clientHead up and respond to spot quote requests identify upselling opportunitiesEnsure data quality KPIs are met including timeliness and billing daysAchieve and maintain acceptable AR ratingPerformance ReviewMonitor, analyze and action customer performance according to committed volumesMonitor, analyze and action DSV performance according to KPIs in Service Level AgreementEnsure client reporting requirements are metConduct effective client business reviews on scheduled cadence and own any follow up itemsStrategic FocusFacilitate/support contract and rate negotiationsIdentify new opportunities and structure deal teams to execute the opportunity to a winDevelop account plans and action outlined satisfaction, threats and development opportunitiesCreate and deploy bespoke logistics solutions according to client needs. Challenge the normDetermine necessity and feasibility of EDI and other tech solutions that will support eBookingAnalyze volume- and workflows to optimize productivity and uncover cost savings for clientManage rate optimization and yield managementTravel as necessaryEducational background / Work experience Bachelor's degree in business, logistics, supply chain management, or a related field is preferred5+ years of experience in key account management in the transportation and logistics industry is preferredExperience with supply chain management, transportation, warehousing, and distributionSkills & Competencies Strong communication and interpersonal skillsExcellent problem-solving and decision-making skillsAbility to work independently and as part of a teamStrong organizational and time management skillsKnowledge of transportation and logistics industry trends and best practicesProficient in Microsoft Office Suite and other relevant softwareFunction / Market & Industry Knowledge / Business Acumen / ProcessesSupervisory Responsibilities (if any)May oversee the work of other account managers or support staffPreferred QualificationsMaster's degree in business, logistics, supply chain management, or a related fieldExperience with international logistics and customs regulationsExperience with sales and business developmentLanguage skills Fluent in English (written and spoken)Computer LiteracyProficient in Microsoft Office Suite and other relevant softwareExperience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.At-Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.For this position, the expected base pay range is $95,000 - $105,000 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.DSV – Global transport and logisticsWorking at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.Start here. Go anywhereVisit dsv.com and follow us on LinkedIn and Facebook.