Sales Service Specialist

job summary:
Join a premier organization with nearly five decades of leadership in the industrial, municipal, and environmental markets. As a vital member of the largest pump service team in the upper Midwest, you will play a central role in maintaining our reputation for excellence. We offer a collaborative, supportive environment where your efforts directly impact customer satisfaction and the operational success of our fluid handling equipment services.

 
location: Des Moines, Iowa
job type: Permanent
salary: $30 - 36 per year
work hours: 8am to 4pm
education: No Degree Required

responsibilities:
COMPANY SUMMARY

Electric Pump and its family of companies have been in operation for the last 47 years providing fluid handling

equipment to our customers in the industrial, municipal, and environmental markets. In addition, we are the

largest pump service organization in the upper Midwest. Electric Pump is comprised of eight locations in seven

states with approximately 140 employees.

Website:

POSITION SUMMARY

Service Inside Sales would work directly with our customers in satisfying their repair and warranty needs

promptly. They would need to be able to work with the other service team members for repair quoting, work ticket

entry, and customer invoicing. This role would also promptly file warranty claims with our suppliers and monitor

warranty fulfillment status.

ESSENTIAL FUNCTIONS

- Prepare customer repair quotes

- Organizing and entry of work tickets from service technicians

- Invoice and communicate with customers for repair work and service agreements

- Maintain accurate tracking of agreements provided to assist Outside Sales group

- Files and monitors warranty claims made to our vendors

- Manages workflow in the Service department

- Provide assistance to Aftermarket Sales and Project Management group when needed

- Other duties as assigned

COMPETENCIES

- Knowledge of CRM and ERP software preferred but not required

- Problem solving skills

- Customer and results driven

- Strong communication skills

- Organized

- Ability to be flexible and multitask between several customer's repair orders

- Mechanical inclination recommended but not required

qualifications:

• Experience level: Experienced
• Minimum 2 years of experience
• Education: No Degree Required

skills:
Allen Bradley,control panels,Windows,SCADA,Communication Proficiency,troubleshoot,Results Driven,VFDs,install,Ethical Conduct,Diagnose,fluid handling,material handling equipment,hydraulic,manuals,instrumentation,maintenance,repairs,motor controls,particles,pneumatic,Control equipment,PLCs,basic PLC,pump,safety regulations,wiring schematics,telemetry,power tools,vibration,wastewater,work orders

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.