Traffic Management Center (TMC) Operations Manager
$105k - $135kFull-time
AtkinsRéalis
Job Description Overview We are seeking a Traffic Management Center (TMC) Operations Manager to join our team in Austin, TX . The TMC Operations Manager is responsible for leading the day-to-day operations of the TMC. This role will provide operational leadership, staff development, stakeholder coordination and strategic oversight of traffic management activities. Your role
- Lead and oversee daily Traffic Management Center (TMC) operations to ensure safe, efficient, and uninterrupted traffic management services.
- Manage, mentor, and evaluate Shift Leads and Operators, fostering a high-performing and customer-focused team.
- Develop and maintain staff schedules to ensure appropriate operational coverage, including special events, severe weather incidents, and emergency situations.
- Monitor operational performance and drive compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Standard Operating Procedures (SOPs), and TxDOT requirements.
- Serve as a trusted advisor to TxDOT and transportation partners by providing operational guidance, performance insights, and recommendations for continuous improvement.
- Coordinate with public safety agencies, transportation partners, and TxDOT stakeholders to support incident management and traffic operations objectives.
- Lead recruitment, onboarding, training, coaching, and performance management activities for TMC personnel.
- Develop, update, and maintain operational procedures, response plans, and training materials to reflect evolving technologies, policies, and best practices.
- Audit and evaluate TMC operations, personnel performance, and incident response activities to identify opportunities for improvement.
- Support emergency operations by providing leadership during critical incidents and remaining available for urgent operational needs outside of normal business hours.
- Oversee the review and enhancement of Intelligent Transportation Systems (ITS) response plans and operational workflows to ensure consistency with TxDOT standards.
- Identify and recommend operational improvements, technology enhancements, and ITS upgrades that improve safety, mobility, and overall system performance.
- Build and maintain strong working relationships with TxDOT staff, Traffic Incident Management (TIM) partners, and other stakeholders across the Austin District.
- Provide technical expertise related to freeway operations, traffic management strategies, traffic signals, and transportation systems.
- Serve as an operational leader on the TMC floor when needed and ensure continuity of operations during supervisor absences.
- Minimum 3 years' experience within the past 5 years supporting TMC operations or similar environment.
- Demonstrated supervisory or lead worker experience in a TMC, operations center or similar environment.
- Knowledge of freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable TMS-related computer applications and operations and implement emergency response procedures.
- Experience leading teams and making sound decisions, while working in a high-paced and high-pressure environment.
- Proven ability to recruit, train, mentor, evaluate and develop operational staff.
- Experience addressing employee conduct, attendance, and performance issues.
- Strong customer service skills with the ability to communicate professionally and effectively via radio, telephone, email, and in person.
- Excellent oral and written communication skills, including the ability to coordinate and collaborate with public agencies, emergency responders, and external stakeholders.
- Proven experience managing performance according to Service Level Agreements (SLA), Key Performance Indicators (KPI), or similar operational metrics.
- Ability to analyze operational data, identify improvement opportunities, and recommend process or technology enhancements.
- Ability to work on-site and remain available for urgent operational issues outside of normal business hours.
Vacancy posted 2 days ago
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