Customer Service Representative

Customer Service Representative

Location: Lyndhurst, NJ Pay Rate: $25.00 per hour Schedule: Monday Friday | 8 AM 4:45 PM

If You Can Juggle Calls, Chat, and Coffee. We're Impressed. Ready to kick off your next career move? This Customer Service Representative role offers real growth, solid pay, and a chance to help customers every day. You'll Rock This Job If You:

• Have a high school diploma or GED (bonus: prior call center experience)
• 1+ year of customer service experience, preferably supporting residential or retail accounts
• Strong order entry and order management skills
• Experience processing invoices, pricing updates, credits, rebills, and RMAs (Returns Merchandise Authorizations)
• Ability to communicate professionally with customers by phone and email
• Experience coordinating deliveries and managing customer preferences
• Strong attention to detail for pricing accuracy and data entry
• Ability to multitask and support multiple customer accounts simultaneously
• Collaboration skills to work effectively with sales, customer support, and regional teams
• Experience in maintaining customer relationships and improving customer satisfaction
• Proficiency with ERP and data entry systems SAP experience is required
• Experience with SAP S/4HANA is highly preferred
• Additional experience with other data entry, ERP, or order management software is a plus
• Ability to analyze customer needs and support account growth initiatives
• Strong organizational and problem-solving skills

Here's How You'll Make an Impact:

• Place customer orders and coordinate deliveries based on customer preferences
• Enter and maintain customer pricing information to ensure accurate invoicing
• Update pricing records when project pricing changes are provided by regional managers
• Consolidate orders to help customers receive the most cost-effective freight charges
• Respond promptly and accurately to customer inquiries and service requests
• Communicate order status updates and resolve customer concerns
• Process RMAs, credits, and rebills within established timelines
• Build and maintain strong relationships with residential and national account customers
• Collaborate closely with sales, customer service, and support teams to ensure seamless order fulfillment
• Assist fellow customer service representatives as needed
• Attend regional meetings to strengthen relationships with sales personnel
• Monitor customer satisfaction and identify opportunities to improve service
• Support growth strategy development for national accounts
• Maintain accurate customer and order records within SAP S/4HANA and related systems
• Ensure a smooth customer experience from order placement through payment completion
• Contribute to overall customer retention, satisfaction, and account growth objectives

Perks That Hit Different:

• Good Weekly Pay
• Health Benefits (Medical, Dental Life + Vision)
• Optional 401(k) Plan

About Us:

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.