Manager of IT Operations

At Turion, our IT Ops team builds the corporate infrastructure that enables employees to design, build, and operate spacecraft As the IT Ops Manager, you’ll own the operational direction of IT Ops, setting standards for how support and systems work gets done, serving as the primary escalation point for complex issues, and driving process improvement across the help desk and sysadmin functions You’ll lead a team of IT Support Engineers and Sysadmins, ensuring that the day‑to‑day technical needs of the workforce are met with efficiency, security, and compliance Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery Identify, build, and maintain automation for recurring IT workflows like onboarding/offboarding, provisioning, patching, endpoint configuration, ticket routing, and reporting Serve as the escalation path for high severity issues, lead root cause analysis and drive resolution for recurring problems Define and maintain team runbooks, support workflows, SLAs, and tooling standards Manage the help desk function (Jira Service Management), including ticket triage, queue health, response metrics, and customer satisfaction Oversee hardware lifecycle management: procurement, imaging, deployment, and decommissioning of endpoints and peripherals Drive IT Ops projects like storage and backup modernization, virtualization platform buildout, IT automation, and helpdesk maturity improvements Coordinate with Platform Engineering, InfoSec, Enterprise Technology, and Industrial Security to align IT Ops work with broader infrastructure, compliance, and security requirements Hire, mentor, and develop the IT Ops team; establish clear career progression and performance expectations Benefits Equity: Receive equity in Turion Space, letting you benefit from the company’s success Health Insurance: Comprehensive medical, dental, and vision coverage for employees and their dependents. Professional Development: Opportunities for ongoing training, workshops, and courses to advance your skills and career growth Paid Time Off: Generous vacation days, personal days, sick days, and holidays to ensure you have time to recharge. Retirement Plans: Access to a 401(k) plan to help you plan for your future. Team Building Activities: Regular social events, team outings, and company-sponsored activities to foster a positive work environment. Demonstrated ability to balance reactive support workloads with planned project work across a small team; Strong working knowledge of endpoint management, hardware lifecycle, networking fundamentals; Strong scripting and automation skills (PowerShell, Bash, Python, or equivalent) with a track record of eliminating manual IT processes; Experience with IT service management tooling (Jira Service Management, ServiceNow, or equivalent); Clear, structured communicator; can translate technical issues into business context for leadership; 5+ years in IT operations, systems administration, or infrastructure support, with at least 2 years in a team lead or supervisory role; Hands‑on experience managing a help desk or service desk function, including ticket systems, SLAs, and support metrics; Strong working knowledge of Windows and Linux environments; Experience with workflow automation platforms (Power Platform, n8n, Make, or similar) for building self‑service tools and automating business processes; Experience in a regulated or security‑sensitive environment (defense, aerospace, government contracting); To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State; Familiarity with ITAR/EAR, CUI handling, or CMMC compliance requirements as they relate to IT operations; Experience integrating IT automation with CI/CD pipelines, infrastructure‑as‑code patterns, or API‑driven workflows; Experience building out IT operations at a growing company like standing up processes, tooling, and team structure from an early stage. #J-18808-Ljbffr