Customer Success Manager
E-Solutions
Customer Success Manager – UiPath
Experience: 5–12 Years
Role Overview
The Customer Success Manager (CSM) – UiPath is responsible for ensuring customers achieve maximum value and business outcomes from their UiPath automation investments. The role acts as a strategic partner to customers, driving adoption, value realization, retention, and expansion by aligning UiPath capabilities with customer business goals.
Key Responsibilities
- Customer Engagement & Success
- Act as the primary point of contact for assigned UiPath customers post-implementation.
- Build trusted relationships with business, IT, and automation stakeholders.
- Drive customer onboarding, adoption, and long-term success.
- Conduct regular business reviews (QBRs).
- Value Realization & Adoption
- Define and track customer success plans, KPIs, and ROI.
- Identify opportunities to expand automation use cases.
- Promote best practices for UiPath governance and scalability.
- Issue Management & Advocacy
- Proactively identify risks and drive mitigation plans.
- Act as a customer advocate coordinating with internal teams.
- Growth & Retention
- Support renewals, upsell, and cross-sell opportunities.
- Identify expansion opportunities within customer accounts.
- Enablement
- Guide customers on Automation CoE setup and maturity.
- Educate customers on UiPath roadmap and best practices.
Mandatory Skills & Qualifications
Experience in Customer Success, Account Management, or Program Management.
Functional or hands-on understanding of UiPath RPA platform.
Experience working with enterprise customers.
Strong communication and stakeholder management skills.
Preferred Skills
UiPath certifications (Business Analyst, Advanced Developer, Solution Architect).
Exposure to RPA, Intelligent Automation, AI/ML, Process Mining.
Experience with ERP systems such as SAP or Oracle.
Education
Bachelor’s degree in Engineering, Computer Science, Management, or related field.
MBA or automation-related certifications are a plus.
Key Competencies
Customer-centric mindset.
Strong analytical and problem-solving skills.
Ability to work in a fast-paced environment.
Vacancy posted 3 days ago
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