Lead Medical Office Specialist

POSITION SUMMARY:

This role works alongside front office staff while serving as a resource for questions, workflow support, patient service, and team development.

ESSENTIAL JOB FUNCTIONS

• Help coordinate daily front office and call center operations
• Support, train, and mentor Medical Office Specialist team members
• Assist with customer service coaching and workflow questions
• Help monitor productivity, quality, and front office efficiency
• Greet and check in patients in a friendly and professional manner
• Answer and transfer phone calls
• Schedule new and follow-up appointments
• Verify and update patient information in the medical record
• Collect co-pays and payments at the time of service
• Assist with payment plans and daily bank deposits
• Help resolve patient concerns and escalate issues when needed

REQUIRED:

• High school diploma or equivalent required
• Previous experience in a medical office, clinic, hospital, dental office, or healthcare front office setting

PREFERRED SKILLS:

• Strong customer service and communication skills
• Excellent organization and attention to detail
• Ability to multitask and stay calm under pressure
• Strong computer, EHR, and data entry skills
• Ability to support and guide team members professionally
• Ability to handle cash and complete basic math accurately

PREFERRED QUALIFICATIONS:

• Knowledge of medical terminology and insurance billing
• Previous experience in a hospital, clinic, or physician’s office
• Knowledge of Patient Centered Medical Home and Meaningful Use
• Bilingual English/Spanish skills