Director of Spa & Wellness

Job Description

Job Description

The Merchant Building is a 32-story transformational mixed-use development featuring a luxury hotel, private residences, and members club, opening 2027. Situated at the center of Columbus and anchored by the historic North Market, the building rises within a city poised for extraordinary growth and renewed cultural vitality.

The history of the North Market reflects the story of America itself, one of purpose, resilience, community, and preservation. The Merchant Building draws inspiration from this legacy and is unified by the spirit of the merchants who believed that dedication and hard work deserves reward.

Here, design and service come together to create a carefully curated environment, one that offers a refined and private lifestyle experience. A vertical neighborhood where living, hospitality, wellness, work, and community are thoughtfully integrated, all guided by a single ethos: make life better through care, craft, and service. Life at The Merchant Building will be defined by hospitality-centered living, seamless luxury delivered with quiet ease. It is a place where every day will feel more special than anywhere else.

This leader understands their clientele and their need to relax and unwind from the moment they enter their sacred space. This team member takes a holistic approach to the business and ensures that all services are up to date with the latest trends, listens to what guests want as well as adhering to the brand standards and vision. They are thoughtful in their approach with their team and guests alike to help ensure that everyone has an enjoyable and calming experience while at the spa.

 

Requested Tasks

• Lead, manage, and hold the team accountable 
• Oversee and manage the daily operations of the spa 
• Train, monitor, and coach the performance of spa team members 
• Manage spa team members
• Maintain a professional, clean, and safe spa environment for team members and guests

 

Requested Capabilities

• Prior experience in a Spa environment is highly preferred
• Excellent guest services experience and attitude; approachable, friendly, and professional
• Thorough understanding of Spa offerings and packages 
• Work with Sales and Marketing teams to create packages and promotions as needed

 

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members, including accommodating PTO, medical/dental/vision benefits, 401k and a wide range of additional ancillary benefits. The health, happiness, and well-being of our team is our top priority. 

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.