Director, Enterprise Communications

Job Description

Job Description

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are currently looking for a Director, Enterprise Communications to join our growing team! In this role, you will lead the development and execution of an integrated communications strategy that supports Brightspeed’s business priorities, strengthens culture, enables organizational change, and protects and enhances the company’s reputation. You will oversee internal and external communications, public relations, executive communications, crisis communications, community engagement, and local market storytelling. You will serve as a trusted advisor to senior leadership and leads a team and external partners to ensure communications are aligned, effective, and business-driven. 

As Director, Enterprise Communications, your duties and responsibilities will include:

• Develop and execute an integrated enterprise communications strategy aligned with business, culture, growth, and reputation objectives
• Serve as a strategic communications advisor to senior leadership, providing counsel on messaging, organizational change, reputation management, and stakeholder communications
• Establish communications standards, governance, planning processes, and measurement practices to drive consistency and effectiveness across the organization
• Ensure alignment of messaging across internal, external, executive, and community-facing channels 
• Lead internal communications strategy, annual planning, and editorial calendar management for companywide employee communications
• Oversee employee communications, leadership visibility programs, town halls, organizational announcements, and business updates
• Partner with HR, Legal, IT, and business leaders to support employee programs, policy updates, transformation initiatives, and organizational change communications
• Develop leader toolkits, FAQs, presentations, talking points, and manager cascade materials to support communication effectiveness
• Measure internal communication effectiveness through employee feedback, engagement data, and channel analytics
• Lead external communications and media relations strategies that strengthen Brightspeed’s reputation and brand visibility
• Manage public relations agency relationships, including scope, priorities, budgets, deliverables, and performance
• Oversee development of press releases, media statements, executive messaging, awards submissions, thought leadership content, and media briefings
• Serve as a communications lead for reputation-sensitive issues, media inquiries, and public-facing matters
• Prepare executives and subject matter experts for interviews, speaking engagements, and public appearances
• Support local market communications related to fiber expansion, community investments, sponsorships, and market activations
• Partner with Marketing, Operations, Government Affairs, and local stakeholders to identify and support communications opportunities that build awareness, trust, and goodwill
• Lead storytelling and communications around community partnerships, local events, and market milestones
• Develop and maintain crisis communications plans, escalation protocols, message templates, and spokesperson guidance
• Lead communications responses during business disruptions, reputation issues, and other sensitive situations
• Provide counsel to leadership on emerging risks and stakeholder communications
• Direct, coach, and develop the communications team, including internal and external communications leaders
• Manage team priorities, workload planning, performance, and professional development
• Oversee agency, vendor, and freelance resources as needed
• Maintain disciplined intake, prioritization, and reporting processes for communications work

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, Business, or a related field, or equivalent experience required
• 15+ years of progressive experience in corporate communications, internal communications, public relations, or related disciplines
• Experience leading both internal and external communications programs required
• Demonstrated success advising senior executives and leading communications through organizational change required
• Experience managing agencies, budgets, and cross-functional stakeholder relationships required
• Strong data Analysis and data management skills
• Exceptional writing, editing, storytelling, media relations, and executive communications skills
• Strong expertise in internal communications, external communications, public relations, executive messaging, and crisis communications
• Experience creating, editing, and publishing content on internal and external digital platforms
• Strong strategic thinking and ability to align communications with business priorities and organizational goals
• Proficient using generative AI and related tools to draft, edit, tailor, and accelerate communications across audiences and channels, while ensuring accuracy, confidentiality, brand alignment, and appropriate human review
• Strong judgment and ability to manage confidential and sensitive information appropriately
• Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal and collaboration skills, with the ability to build relationships across all levels of the organization
• Ability to remain calm under pressure and lead effectively during sensitive or time-critical situations
• Business-minded approach with the ability to connect employee engagement, reputation management, and community presence to business outcomes
• Strong analytical skills and ability to use communications metrics and data to measure effectiveness and inform strategy

BONUS POINTS FOR:

• Experience in telecommunications, technology, infrastructure, utility, or consumer services industries
• Experience supporting geographically dispersed workforces
• Background in crisis communications, community relations, government affairs, or reputation management
• Strong knowledge of communications measurement tools and analytics

#LI-SS1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging  are at the center of our grounding belief in Being Real . 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact View email address on ziprecruiter.com to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice