Contact Center Specialist

To support member financial needs, the full-time Contact Center Specialist will provide exemplary service via phone, process transactions, and promote credit union products while working remotely from Washington or Oregon. Key responsibilities: Greet and assist members with inquiries and transactions, ensuring a professional and courteous experience Provide technical support for online banking and maintain knowledge of credit union products and services Identify sales opportunities and work towards meeting production and referral goals while adhering to security procedures Required qualifications: Minimum six months of experience in a sales or customer service environment In-depth knowledge of credit union products, services, and policies Ability to manage difficult customer interactions effectively Proficiency in cross-selling products and maintaining professional member relationships Experience in a Contact Center or financial institution is preferred