Patient Services Representative 2nd shift

Patient Access Registrar

Major Responsibilities:

• Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards
• When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments
• Responsible for security authorization and precertification of inpatient and outpatient services
• Responsible the pre-registration and registration accuracy
• Participates in departmental team building activities and in-services and other miscellaneous duties as assigned by leader

Education/Experience Required:

• High School Diploma with 2 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry) Intermediate math skills acquired through classroom work or through work experience

Knowledge, Skills & Abilities Required:

• Typing 25 WPM Basic understanding of web-based systems, proficiency in data entry

Physical Requirements and Working Conditions:

• Ability to prioritize and organize workload Sophisticated interviewing, communication and negotiation skills Independent decision making Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays. Ability to work as a team member
• Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.
• Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
• Must be able to push/pull up to 50 lbs. with assistance.
• Must have functional speech and hearing.
• Must be able to use hands with fine motor skills for keyboard data entry.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.
• Must be able to work a flexible schedule to support the needs of the department.

Addendum: In addition to the Accountabilities and Job Activities outlined in Sects. I. A. – I. D. of the Position Description for Patient Access Registrar the following accountabilities and job activities are applicable for registrars staffed at offsite imaging centers:

• Performs additional activities that facilitate patient flow and transition from registration to the clinical testing area including:
• Performs Computerized Provider Order Entry (CPOE) for exams accurately and completely to transcribe written physician orders. Seeks clarification from technician and physician if needed.
• Performs light duty cleaning of changing areas as needed.
• Prints patient's results CDs when required and distributes finished exam results CD to patient while complying with application HIPAA considerations.
• Escorts patients to changing areas as needed.