Customer Service Front Desk Rep

Benefits:

Company parties

Flexible schedule

Opportunity for advancement

Job Summary

Goldfish Swim School Katy is seeking a friendly, organized, and results-driven Customer Service Representative to serve as the first point of contact for our members and guests. This role is responsible for delivering exceptional customer service while actively driving new enrollments through proactive sales outreach and relationship building. This position will require you to be cross training as a Swim Instructor (SI) and with curriculum knowledge.

Key Responsibilities

Greet and assist parents and students with a warm, professional, and engaging attitude

Answer phones, respond to inquiries, and convert leads into enrolled members

Manage and maintain a pipeline of prospective members to drive consistent growth

Process student registrations, payments, and retail transactions accurately

Schedule and coordinate birthday/pool parties and related communications

Prepare and manage daily lesson schedules for instructors and management

Resolve customer questions or concerns with professionalism and urgency

Maintain cleanliness and organization of front desk, observation, and common areas

Cleaning, sweeping and restocking products, along with paper supplies

Update promotional displays and communicate current offers to families

Enforce safety rules and assist with first aid when necessary

Communicate effectively with English- and Spanish-speaking families across phone, email, and in person

Must be willing to be to be cross-train as a swim instructor and swim curriculum. This will require you to be in the pool as needed.

Qualifications

High school diploma (Required)

2+ years of customer service and sales experience (outbound sales experience preferred)

Strong communication and interpersonal skills with a sales-oriented mindset

Highly organized with the ability to manage multiple tasks and follow-ups

Must be proavtive in completing routine tasks with minimal supervision

Bilingual fluency in English and Spanish (spoken and written) strongly preferred

CPR, First Aid, and AED certification required (or ability to obtain upon hire)

Why Work With Us?

Supportive, family-friendly work environment

Opportunity to make a meaningful impact on children and families

Fun, energetic workplace focused on safety and growth

Our Mission

Saving and changing lives, every single day. Bubbles is the name of our mascot and his favorite color is orange.

At Goldfish Swim School, our mission is to teach children how to swim and be safer in and around the water—while making their experience GOLDEN! Whether you are in the pool or welcoming families in our tropical lobby, you are making a real impact by helping prevent drowning and building lifelong skills.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.