Service Technician I

Service Technician I – Birge & Held, 314‑Unit Multifamily Community, Steeplechase on Maple, Omaha, NE Position Overview The Service Technician I is responsible for supporting the daily maintenance operations of an apartment community to ensure resident satisfaction, property functionality, and compliance with company standards. This role is essential to Birge & Held’s continued success and reports directly to the Operations Manager. Key Responsibilities Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws. Inspect buildings and common areas to assess cleanliness, safety, and overall property condition. Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities. Complete all assigned work orders within 48 hours, unless an emergency requires immediate action. Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager. Perform on‑site work to preserve and enhance asset appearance and functionality. Provide daily progress updates and communicate frequently with the operations team. Coordinate and complete tasks in alignment with broader departmental priorities. Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors. Assist in ensuring a positive resident experience through timely service and proactive maintenance. Maintain the cleanliness and safety of grounds and common areas. Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal. Oversee the day‑to‑day maintenance of the assigned B&H portfolio. Provide assistance to other B&H assets as needed to drive broader company goals and operational success. Complete and submit required administrative documentation accurately and on time. Participate in the maintenance on‑call rotation to handle after‑hours emergencies. Perform other duties as assigned by the Service Manager. Education, Experience, and Skills Formal technical training and/or equivalent job experience in heating and air conditioning, preferred. EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire. HVAC certification, preferred. For positions that require travel between properties, a valid driver’s license and reliable transportation are required. Working knowledge of OSHA standards and other environmental safety standards. Provide your own hand tools including but not limited to power drills, impacts, and all non‑powered hand tools. Able to operate all necessary tools to perform the essential functions of the position. Experience in residential property maintenance is beneficial. Above‑average oral communication skills. Must be self‑motivated, able to complete assigned tasks and able to negotiate competitive pricing of supplies and contracted work. Able to multi‑task and prioritize work orders. Exhibit strong attention to detail. Able to perform at high levels in a fast‑paced work environment and successfully adapt to changing priorities and work demand. Able to think logically to troubleshoot, analyze situations, and make sound business decisions. Able to perform a variety of duties in all types of weather. Able to lift, push, and pull up to 75 pounds. Smartphone preferred for work purposes. What We Offer Generous paid time‑off policy including up to 18 days of PTO per year, 12 full days and two half days of holidays, floating holiday and birthday, Veterans Day for military servicemembers. 8 hours of Volunteer Paid Time Off each year. Up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. Monthly commission and quarterly bonus opportunities based on site‑specific KPIs. Exclusive employee discounts at Birge & Held properties. Wellness program with up to $25 monthly gym membership reimbursement and access to certified health coaches. Competitive dental, vision, and medical plans with online tools to manage benefits. 401(k) plan with employer contributions. Automatic enrollment in the company paid basic life insurance policy and opportunity to elect supplemental coverage including LTD, STD, and Critical Illness. Monthly phone stipend up to $50. Tuition reimbursement program and Talent Development support. Recognition as one of the Top Workplaces in the USA. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #J-18808-Ljbffr Birge & Held