Front Office Administrator

Job Description

Job Description

Prosthetic & Orthotic Group is seeking a Front Office Administrator for our Whittier, CA office. The role of the Front Office Administrator is to provide exceptional service to patients and customers while providing outstanding support to practitioners. The Front Office Administrator ensures that patient needs and visit expectations are met at check-in and check-out while maintaining a seamless operation of the clinic’s fast-paced environment. The ideal candidate is professional, bilingual, able to multitask, has great customer services skills, and can work in a dynamic team environment.

The Front Office Administrator will be responsible for handling the accounts receivable for the office along with the following-up on work-in-progress and insurance authorization for patients.

Prosthetic & Orthotic Group provides personalized care with top-tier technology and service. Our modern facilities are dedicated to delivering the finest prosthetics, orthotics, and pedorthics, all with a shared commitment to patient well-being. We are part of Eqwal U.S., giving our team access to world class technology, international resources and educational events, global charity missions and our commitment to innovation, growth and “caring for all”.

Why Join Prosthetic & Orthotic Group?

• Competitive salary | Top projects | Big impact from day one | Fantastic team
• Health, Dental & Vision Insurance
• Basic Life Insurance
• Short-Term and Long-Term Disability Insurance & Dismemberment (AD&D)
• Paid Holidays, Vacation & Sick Time
• Safe Harbor 401(k) with 5% Match

Key Responsibilities :

• Greet and assist patients, schedule appointments, and maintain records and accounts.
• Check in and register patients in a timely manner.
• Enter demographics and verify patient insurance information prior to initial appointment.
• Explain financial requirements and collect payments for office visits and clinic procedures.
• Coordinate with staff to ensure a positive patient flow and waiting room experience.
• Review patients’ paperwork at check-out and facilitate post visit follow-up appointments.
• Answer telephones, forward telephone messages, manage faxes, and make copies and scans as needed.
• Contribute to team effort by accomplishing related results as needed.

Qualifications :

• High School Diploma or GED with 1+ year front office experience in a medical office; orthopedic experience preferred.
• Demonstrated knowledge and experience working with an Electronic Medical Record (EMR).
• Ability to prioritize tasks and work independently as Practitioners are not in the office daily.
• Able to perform basic mathematics for payment calculation.
• Experience with Word and Excel.
• Bilingual in English and Spanish.

Who We Are :

Prosthetic & Orthotic Group is committed to excellence in the provision of O & P care to our patients and the professional work environment we create. We are a company of people committed to caring for individuals and to continually improve our products, services, and the quality of care we provide to our patients.

Our mission is to develop a company that focuses on issues that are important to our employees; family, education and monetary rewards. We strive to provide a work environment in line with the ethics and values of one’s personal life. Our company culture is based on a balance between these areas, which makes Prosthetic & Orthotic Group not only a great place to work, but also to grow as a person.

Company provides equal employment opportunities to applicants and employees without regard to race; color; sex; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

All offers of employment are contingent upon the successful completion of a background investigation, reference checks, and verification of essential licensure or certification. For certain roles, continued employment is also contingent upon maintaining active and valid licensure/certification throughout the duration of employment. Company reserves the right to rescind an offer should discrepancies or concerns arise during the pre-employment process.

**$20-$22/hr compensation determined based on candidate's skills, experience, knowledge, geographic location, and other variables.