Medical Office Supervisor

General Summary

Responsible for management of daily operations, work activities, staff and provider schedules in alignment with organizational strategic goals, including but not limited to the following:

• Responsible for employee performance management including coaching, counseling and performance appraisals.
• Ensures staff are informed of and comply with written policies and procedure; holds staff accountable for adherence to policies and processes; follows organizational progressive disciplinary actions as appropriate.
• Collaborates with the Ambulatory Operations Manager on developing, monitoring and improving operational processes that supports optimal patient care and maximizing opportunities to meet and exceed budget expectations.
• Implements and ensures adherence to organizational processes and workflows that support optimal patient care in a multidisciplinary setting.
• The Medical Office Supervisor coordinates and leads daily staff huddles to facilitate organizational and practice communication.
• Coordinates appropriate staff coverage to create an ideal patient and customer experience.
• Monitors staff scheduling determining appropriate staffing levels based upon office volume and budgetary requirements.
• Responsible for accurate and timely submission of payroll.
• Responsible for inventory management and appropriate ordering and par levels of supplies in the practice.
• Orients new hires to the practice and coordinates appropriate training based upon role.
• Daily Time of Service reconciliation and deposit batches.
• Reviews provider schedules daily for balance/insurance issues, and incorrect or inappropriate scheduling.
• Orchestrates the effort of and ensuring provider office time is maximized and efficient.
• Responsible for building provider and ancillary schedule templates.
• Supports organizational goals by demonstrating a commitment to team work and cooperation.
• Acts as the practice site primary point of contact for staff and providers.
• Monitors the following processes and assists as needed:
  • Answers and directs telephone calls
  • Greets and arrives patients
  • Verifies insurance, benefits, coverage, and eligibility
  • Registers patients as well as verifies and updates demographic information
  • Assemble new patient medical records in accordance with policies
  • Schedules, cancels, and reschedules patient appointments
  • Assists patients with ancillary appointment scheduling and forms
  • Files incoming medical reports, faxes and correspondence
  • Collects monies for copays, balances and/or self-pay services rendered
  • Reacts in a timely manner to resolve patient complaints promoting customer service or escalates when appropriate
  • Authorizations and referrals
  • Ancillary testing/ surgical scheduling

Minimum Requirements

• 4+ years of supervisory or healthcare experience, Primary Care preferred
• Excellent organization skills and superb customer service acumen
• Ability to think creatively and strategically and develop innovative solutions to challenging problems, excellent physician relations skills
• Ability to multi-task, provide exceptional attention to detail and handle a variety of patient issues and concerns in a professional and knowledgeable manner
• Working knowledge of Microsoft Office Applications including Word, Excel, PowerPoint preferred
• Knowledge of medical terminology, practice revenue cycle, medical insurance, and medical practice services and routines.

Preferences

• Bachelor's Degree preferred
• Ability to multi-task, make decisions, and work in fast-paced environment
• Athena or EMR Experience
• Microsoft Office experience
• Computer Literacy - ability to learn and navigate new programs

Why Join Us?

At Shore Physicians Group, we work hard and take pride in accomplishing our mission statement of "Treating People Well". We are looking for employees who strive to be the best in their field and enjoy exchanging knowledge in an interactive environment.

Shore Physicians Group offers a professional, enjoyable work environment, and generous benefits including:

• 401(k)
• 401(k) matching
• Medical/Dental/Vision insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Certification reimbursement
• Referral incentive program
• Local community employee discounts
• Free Parking

Additional Information:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
• Shore Physicians Group is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to sex, affectional or sexual orientation, gender, gender identity, orientation or expression; marital status, domestic partnership status, civil union status, pregnancy, race, creed, ancestry, color, ethnicity, national origin, age, disability, religion, genetic information, or veteran status or any other basis prohibited by law.

Salary Range (Based on Experience)

• $45,000 to $50,000