Support Analyst
KWA Analytics
Support Analyst — General (Americas)
About the Role
Provide support across the Openlink Endur platform for a major trading implementation. This is a versatile role covering market data, interfaces, user support, reporting, and general Openlink Endur troubleshooting. Ideal for someone with solid Openlink Endur fundamentals who wants to grow into a specialist role.
What You'll Do
- Investigate and resolve incidents across all functional areas of Openlink Endur
- Support market data loading, curve validation, and price feed troubleshooting
- Assist with user administration — provisioning, role assignment, permission management, access reviews
- Support ad-hoc and scheduled report generation, distribution, and troubleshooting
- Monitor interfaces and escalate failures to appropriate teams
- Maintain and update support documentation, knowledge base articles, and runbooks
- Participate in shift handovers and ensure continuity of in-flight issues
- Provide first-line technical support to business users navigating Openlink Endur workflows
What You Bring
- 1+ years hands-on experience with Openlink Endur/Findur
- Solid understanding of Openlink Endur core functionality across multiple modules
- Experience with market data management in Openlink Endur — curve loading, price validation, index configuration
- Familiarity with Openlink Endur user administration and security group management
- Basic SQL skills for data investigation
- Strong communication skills — you'll interact directly with business users
- Willingness to learn and cross-train across functional areas
Nice to Have
- Experience with Openlink Endur Report Builder
- Familiarity with ServiceNow or equivalent ticketing systems
- Interest in AI-enhanced support tools and workflows
Vacancy posted 1 day ago
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