Customer Success Manager - Vertica

Overview We are seeking an innovative and driven Customer Success Manager to engage our new Vertica product customers and maximize the value of their Rocket investments. In this CSM role working with database and analytic products, you will partner cross‑functionally to align customer goals with intelligent insights, track success using predictive signals, and proactively optimize outcomes. This role offers a strong opportunity to influence our Customer Success organization while supporting customer renewals, expansion, and a differentiated, customer‑first CSM experience. Responsibilities Work closely with your account team on your assigned accounts Get to know your customers. This includes but is not limited to the following: Understand your customer’s business environment and objectives Document how they use their Rocket products Understand what success means to your customers Build strong relationships within your customer accounts Work hand in hand with your Account Executive to hold business reviews with your accounts Work closely with Renewals on risk mitigation and process improvements Partner with Retention Marketing on campaigns and events to drive engagement with your accounts Identify successful customers and turn them into advocates and case studies Manage the customer lifecycle journey points, including customer onboarding, feedback loops, advocacy, risk management and value campaigns Use Gainsight and AI options to track engagement, opportunities and derive insights Qualifications 5+ years in Customer Success Management with demonstrated success in developing strategic customer relationships and working with Fortune 500 accounts Strong empathy for customers and a genuine belief that their success translates into Rocket’s success Deep understanding of value drivers in recurring revenue business models Creative, resourceful, detail-oriented, and highly organized Analytical and metrics‑driven work style Self‑starter who thrives under ambiguity in a fast‑paced, deadline‑oriented environment Highly collaborative team player with the ability to build successful relationships with various stakeholders Ability to manage challenging conversations internally and externally Absolute and complete alignment with and consistent practice of our core values of Empathy, Humanity, Trust and Love to both our customers and other Rocketeers Experience with Gainsight and Salesforce preferred Familiarity with Vertica products and customers Gainsight experience Relational database and analytics experience Bachelor’s Degree Travel Requirements N/A Benefits Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities Equal Opportunity Employer Statement EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: View phone number on click.appcast.io or send an email to View email address on click.appcast.io. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Rocket Software, Inc.