Principal Consultant, Internal AI

Role Description

The Principal Consultant, Internal AI, is a hands-on, cross-functional role embedded within AHEAD's internal AI transformation function. You will serve as the connective tissue between business units, the Transformation Office, and technology delivery squads, guiding each BU through AI-powered workflow reimagination from discovery through adoption. You will not just advise; you will facilitate, translate, drive, and track value creation.

You will partner with engineers and change management experts to bring structured design-thinking methodology, AI platform knowledge, and stakeholder management skills to turn ambiguous business friction into scoped, high-impact technology solutions.

Duties/Responsibilities

• Lead Reimagination
  • Embed with assigned business units to surface technology transformation opportunities through structured discovery and diagnostic sessions.
  • Facilitate design-thinking workshops to translate fuzzy pain points into well-scoped problem statements, success criteria, and MVP candidates.
  • Guide stakeholders through AHEAD's use case intake funnel, determining whether a use case is a citizen development opportunity, a quick win, or a longer development effort.
  • Champion a consistent, repeatable approach to enable scale.
• Bridge Technology and Business
  • Serve as the strategic continuity layer between business units and technology delivery teams, ensuring cohesion across citizen and complex use cases.
  • Provide informed guidance on platform fit without serving as the technical architect; connect the right people at the right time.
  • Collaborate with cross-functional stakeholders to ensure solutions are executable within AHEAD's delivery model.
• Drive Adoption & Change Readiness
  • Assess workforce and role impacts alongside AI solution design; flag when change management, role redesign, or training is needed and pull in the right change management partners.
  • Support BU stakeholders through the full adoption arc — from first demo through sustainable, embedded use — ensuring AI solutions don't land on a shelf.
  • Build momentum by capturing and sharing early wins, time savings, and adoption metrics that demonstrate business value back to leadership.
• Own Stakeholder & Executive Engagement
  • Manage relationships with business leaders, development team members, and senior sponsors across your assigned domain.
  • Communicate progress, trade-offs, and prioritization decisions clearly to executive and non-technical stakeholders.
  • Represent your team’s work in leadership forums, contributing a grounded, business-backed perspective to platform and roadmap decisions.
• Measure & Report Impact
  • Define success metrics at the use case level — time saved, errors reduced, adoption rate, headcount impact — and track them consistently.
  • Contribute to show-back / charge-back accountability model with clear, honest reporting on business value delivered.
  • Proactively surface blockers, risks, or capacity constraints to course-correct before they become larger issues.

Qualifications

• Experience in AI transformation and technology delivery.
• Strong understanding of design-thinking methodologies.
• Excellent stakeholder management skills.
• Ability to translate complex technical concepts to non-technical stakeholders.

Requirements

• Proven experience in a consulting role.
• Ability to work collaboratively across various business units.
• Strong communication and interpersonal skills.
• Experience in change management and workforce readiness.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits here for additional details.