Retail Operations Manager (49341)

Job TypeFull-timeDescriptionPosition Summary:Successful Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Manager performs all the duties of a Barista or Baker plus is in charge of the day-to-day operations of the store.Tasks & Responsibilities:Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitorsImplements strategies to help meet store goals and objectivesrecruiting, developing, and motivating store employees who exceed internal and external customer expectationsEnsuring compliance with federal, state, and local regulationsEstablishing a strong customer service/selling culture to maximize sales and drive-thru timesWorking as a Customer Service Representative and supervising QSRordering, bank deposits, and daily paperworkMarketing within your community to increase market share and store revenuesResolving customer complaints for increased customer satisfactioncontrolling labor hours, cash, REV and DM audits, and waste.Help maintain a neat and clean store environment for our customers and employeesOther duties as assignedAttend monthly financial meeting with district managerRequirementsPre-requisites:A minimum of one year management experience in industries such as hospitality, financial services, retail and restaurantHigh School graduate or equivalentMust have a valid Driver's license and clean Motor vehicle RepotMust pass a drug testMust pass a background checkAbility, willingness, and comfort to engage with customersAbility to develop positive relationships with internal and external customersStrong desire to exceed corporate initiatives and inspire excellence in a teamExcellent verbal and written communication, and presentation skillsHigh-energy, collaborative management experienceProfessional appearance and demeanorAttend the Modern Management courseServsafe certifiedWorking Conditions and Physical Requirements:Must be able to work any area of the store (both inside and out) when needed and to operate a computerized Point of Sale system/cash register.Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis.Must have the ability to work a minimum of 40 to 50 hours a week.Must have reliable transportation and the ability to be on call 24 hours a day.Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customersBenefits:Eligible 1st of the month, following 60 days from the date of promotionLow deductible InsuranceShort Term DisabilityPaid Life Insurance (Can buy extra coverage for self, spouse and children)DentalVisionSalary Description$45000